A:Enter 10 digit phone number or # to become a new customer.Our free phone can also navigate phone menus to get a live human at Boost Mobile for you.
Q:
Does Boost Mobile offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PST.The least busy day is Sunday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 2 seconds.The longest hold times are on Sunday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PST · Enter 10 digit phone number or # to become a new customer.Enter 10 digit phone number or # to become a new customer. · Calling to activate your new service? Say "activate." Otherwise, do you have an active Boost account? · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Boost Mobile below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Boost Mobile phone number to document the phone system.
Here is how our research team describes the way the Boost Mobile phone system greets you: Calling to activate your new service? Say "activate." Otherwise, do you have an active Boost account?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Enter 10 digit phone number or # to become a new customer.
Below are some clips we've found from Boost Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling Boost Mobile.
Calls are recorded to improve your experience.
I don't recognize the number you're calling from. If you're calling to activate your new service, say activate.
Otherwise, do you have an existing Boost account?
If you're calling to activate your new service, press the star key.
Otherwise, do you have an existing Boost account? Yes or no?
For more information on our privacy policy, visit boost mobile dot com."
Excerpt from a call with Boost Mobile
Saturday, January 13, 2024 8:30 PM
They may ask for information for security purposes
"You can also use your key
For security, what's your four digit account PIN?"
Excerpt from a call with Boost Mobile
Wednesday, June 19, 2024 1:13 PM
They may need the phone number on your account
"Hi. Thanks for calling Boost Mobile.
Calls are recorded to improve your experience.
I don't recognize the number you're calling from.
Do you have an existing Boost account? You can also press including the area code, what's the phone number you're calling about?"
Excerpt from a call with Boost Mobile
Tuesday, November 12, 2024 7:43 PM
They may ask your reason for calling (instead of a menu)
"You can also use your keypad to enter it.
What's the phone number you're calling about, including area code?
You can also enter it using your keypad. Or if you recently signed up, you can say, don't have"
Excerpt from a call with Boost Mobile
Monday, October 7, 2024 10:10 PM
They may ask you to enter information with the dial pad
"Hi. Thanks for calling Boost Mobile.
Calls are recorded to improve your experience.
To verify your account, we need to send a passcode to your phone.
Do you consent to receive this text message?
We've sent a passcode to your phone.
Please enter the passcode. If you still haven't received the pass code, say resend."
Excerpt from a call with Boost Mobile
Saturday, November 9, 2024 8:36 PM
They may ask you to say or enter information
"You can tell
It looks like your account is currently suspended.
You'll need to add twenty five dollars and fifteen cents to your account to continue with your current plan.
Would you like to add funds?
How much would you like to add to your account? You can say my amount due, use replenish you want to add twenty five dollars and fifteen cents."
Excerpt from a call with Boost Mobile
Monday, June 10, 2024 7:56 PM
The first phone menu
"Hi.
Thanks for calling Boost Mobile.
Calls are recorded to improve your experience.
I don't recognize the number you're calling from. If you've received a sim For more information on our privacy policy, visit boost mobile dot com.
I'll get you to someone who can help with that.
Just a moment.
There is a four dollar agent assistance fee for any payments placed with an agent.
To go back into the automated payment system to make a payment without a fee, please say payment or press one.
To continue to an agent, say agent or press two."
Excerpt from a call with Boost Mobile
Wednesday, September 11, 2024 5:58 PM
After you press 1
"If you're including the area code, what's the phone number you're calling about?
You can also use your keypad to enter it.
What's the phone number you're calling about including area code?
You can also enter it using your keypad or you recently signed up, you can say, I don't have it.
Sorry. But once more, using your keypad, enter the ten digit phone number you're calling about.
If you recently signed up, you can say, I don't have it.
I'll need to get you to someone who can help.
Just a moment.
There is a four dollar agent assistance fee for any payment placed with an agent.
To go back into the automated payment system to make a payment without a fee, please say payment or press one.
To continue to an agent, say agent or press two."
Excerpt from a call with Boost Mobile
Sunday, May 26, 2024 7:00 PM
What are the hours and when should I call?
Boost Mobile operates the call center for this 888-266-7848 phone number Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 5,461 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Boost Mobile call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Boost Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Boost Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Boost Mobile is Sunday.The most busy day to call is Thursday, which averages 73% more phone calls by comparison.Again, this is based on a sample of 5,461 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Sunday, which is 49% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a Boost Mobile representative is more consistent than the number of calls throughout the week.
In summation, the best day to call Boost Mobile is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Boost Mobile staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
When calling Boost Mobile, it's important to know the exact reason why as the automated system gives limited options for reaching the right department. I called Boost to find out about deals on mobile phones as I don't currently have a plan with the company. Upon calling, you're directed to press 5 for Spanish or wait for further instructions.
The automated system said it didn't recognize the phone number I was calling, from so I was guided to either say the word "activate" to start new service or answer yes or no as to whether I have a Boost account. I said no and was told to wait for the next available agent. Callers will then hear a message directing them to the Boost website to read the company's privacy policy.
While waiting on hold, an automated recording directed me to use the Boost app or visit the website for immediate help or payments as accessing a live agent on the phone can take time.
Within a few minutes, a rep was on the line and quickly asked for my phone number as she attempted to pull up my account. After realizing I'm not a Boost customer, since that wasn't initially asked, she proceeded to find out how I could be helped. I explained that I was considering a Boost phone plan and wanted to get information on current offers and deals. With much enthusiasm, the rep told me I definitely had to join Boost, and I prepared myself to be pressured. However, she seemed more excited that I was considering a plan and didn't coerce me into a sale.
Instead, the rep directed me to Boost's website where I could read about an online exclusive providing customers with one month of unlimited data for half of the regular cost. In addition, she recommended an in-store deal for an iPhone11 for about $50 plus tax when I switch providers. These sounded like good deals but I wanted to see the phones in person. So the rep encouraged me to visit any to any Boost Mobile store and searched her database according to my zip code to locate nearby stores. While waiting, the agent engaged in some chitchat and asked about my holiday plans, which was a nice gesture.
She discovered three stores near my home and provided the phone numbers so I could call and get more information, adding that all locations close at 8 p.m. The call ended with her continued zeal for her company and appreciation for my call. It was great to reach an agent quickly and especially to speak with a rep eager to help.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Boost Mobile
If you have time to do a bit of reading before you call Boost Mobile, we recommend you read over some of our problem-specific articles.
If you are looking for a cheap cellphone service provider, then you are probably considering using a Boost Mobile plan. It's not actually the cheapest cellphone service provider around, but most of its competitors are more expensive. Only one or two offer cheaper plans than Boost Mobile does.
Boost mobile offers a wide range of telecommunications services to customers throughout the United States, and users may benefit from comprehensive guidelines on how to access crucial customer care services through GetHuman. We have been sourcing information about large corporations, including Boost Mobile to assist clients to access customer care services efficiently. They may also provide you with useful information on common questions that other customers ask and other tips.
Boost Mobile is a popular cellphone service provider. It has relatively cheap plans and some nice benefits such as unlimited music streaming. However, it only has good coverage in the eastern part of the country, and it does not currently have a lot of 5G coverage, though a recent merger may change this.
Click the link above to get answers to just about any Boost Mobile customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Boost Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Technical issues with payment: "I've been on the phone for the past thirty minutes trying to pay my phone bill, and there's something wrong with your system."
- From a call lasting 8m 6s , Nov 19, 2024 8:06 PM
Information about why customers call Boost Mobile is extracted from issues that customers have reported to GetHuman.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Boost Mobile provides this option.
Boost Mobile Customer Service on X (formerly Twitter)
Boost Mobile, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Boost Mobile Customer Service on Facebook / Messenger
Some customer service teams, like that of Boost Mobile, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Boost Mobile customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Boost Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Boost Mobile agent. This phone number is Boost Mobile's best phone number because 150,480 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-266-7848 include Payment Arrangement, Transfer Service, Device Support, Lost or Broken Phone, Problem With a PIN and other customer service issues. The Boost Mobile call center that you call into has employees from Oklahoma, Texas, Colorado, Kansas, Nevada and is open Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PT according to customers. In total, Boost Mobile has 2 phone numbers. It's not always clear what is the best way to talk to Boost Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Boost Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Boost Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.