A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Monday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Aetna Claims Department?
A:The average hold time is 6 minutes.The longest hold times are on Wednesday, and the shortest are on Tuesday.
This is the #2 most popular Aetna phone number out of 10. Click above to go back to the main customer service number and other contact information, including Aetna email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · Mon-Fri 8am-6pm · Direct to corporate switchboard · Corporate Headquarters: If you are a healthcare professional, press or say 1.
Toll-free · 24 hours, 7 days · This is the best way to reach Aetna's Provider Service Center. Requires NPI or tax payer ID number · Please say or enter your MPI or tax ID.
Toll-free · 24 hours, 7 days · x9, x1. Medical Provider Credentialing Customer Service · Status application line only. For all claims questions, please call 1-888-632-3862.
Toll-free · 24 hours, 7 days · Press 1 · If you are an Aetna member, press 1. If you are a healthcare professional, press 2. Not yet an Aetna member, press 3.
Toll-free · Mon-Fri 8am-8pm EST · Calling this Aetna number should go right to a real human being · Speak with an agent about Aetna Medicare advantage products, press 1. For medical supplement products, press 2. For current Medicare member, press 4. For current Aetna member, press 5. For individual products, press 6.
Toll-free · 24 hours, 7 days · Calling this Aetna number should go right to a real human being · Large case Pension Customer Service Unit: If you are a former employee, please call 1-888-694-7287. If you know your party's 5-digit extension, press 1. For inquiries regarding the status of your pension payment, press 2. If you need access to an online account, press 3. For all other questions, please stay on the line.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Aetna phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Call this number for medical claims
Here is how our research team describes the way the Aetna phone system greets you: If you are an Aetna member, press 1. If you are a healthcare professional, press 2. Not yet an Aetna member, press 3.
Below are some clips we've found from Aetna's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thanks for calling Aetna.
I'm your Aetna virtual assistant. This call is being recorded for quality and other health care operations purposes.
Are you an Aetna member or a medical or dental provider?
I'm happy to connect you, but first, please tell me the reason for your call today."
Excerpt from a call with Aetna
Monday, May 6, 2024 9:29 PM
What are the hours and when should I call?
Aetna operates the call center for this 800-962-6842 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 6,026 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aetna phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aetna staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Aetna is Friday.The most busy day to call is Monday.Again, this is based on a sample of 6,026 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Aetna is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Aetna staffs the call center well on Friday.
Why call this Aetna number?
Below is a sample of recent calls to Aetna, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I don't actually have a member ID. I just been billed by Aetna."
- From a call lasting 4m 56s , May 6, 2024 9:29 PM