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ABCMouse Customer Service

Phone Number & Contact Info

ABCMouse's Best Phone Number

800-633-3331
Toll-free·Calls Customer Service·Most popular ABCMouse number
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Q:

How do I talk to a live human at ABCMouse?

A:Press 0, ignore other prompts OR Press 4. Our free phone can also navigate phone menus to get a live human at ABCMouse for you.
Q:

Does ABCMouse offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 12 minutes. The longest hold times are on Monday, and the shortest are on Thursday. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for ABCMouse below.

Let us call and talk to ABCMouse for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
Learn about us calling for you

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Learn about skipping the hold time
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this ABCMouse phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, ignore other prompts OR Press 4
Below are some clips we've found from ABCMouse's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Hi. Thank you for calling ABCmouse customer care. This call is recorded for quality assurance purposes. I can help with many things such as billing and technical support. I can also help you with guides and extra instructions through text message. Are you on a device where I can send you text messages? No problem. Please note that this may affect the services I can provide."
Excerpt from a call with ABCMouse
Monday, January 29, 2024 4:09 PM

What are the hours and when should I call?

ABCMouse operates the call center for this 800-633-3331 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 572 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the ABCMouse call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
Learn about scheduling a call
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ABCMouse phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ABCMouse staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call ABCMouse is Sunday. The most busy day to call is Monday, which averages 280% more phone calls by comparison. Again, this is based on a sample of 572 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call ABCMouse

In summation, the best day to call ABCMouse is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that ABCMouse staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.

Calling this ABCMouse Customer Number

Feb 12, 2024

When calling this number, it's important to note that you cannot get any live assistance outside of weekdays. This number is only staffed between 9 a.m. and 6 p.m. Eastern on Monday through Friday, but it does have an automated system that can provide you with some technical or billing assistance.

That can be helpful if you've got an account in place, but in most cases, the automated system seems a little lacking. The system does allow for some basics with website help, but I wasn't able to get more than that.

When I called, the system told me that it could assist me with my call and asked me for the reason I was calling. It offered choices such as billing, technical support and more, and I chose tech support. The system then asked me to confirm what I was using to access ABCMouse, and I said that I was using a laptop.

At that point, the system asked me to identify the problem that I was calling about, suggesting things like the website not loading or an issue with logging in. I said that I was having problems with the website, and the system said that I should consider changing my browser. The system told me that ideally, I would use either Firefox or Google Chrome to access the site, and it warned that Edge and Safari could both cause issues with the site.

The system then asked if it had completely answered my question, and to see what else it would do, I said that it had not. The system then sent a text message to me and said that in order to proceed, it would need me to enter in my e-mail so I could be contacted later if needed. The system sent me a text, and it said that it would wait for me to respond with my e-mail before it could connect me to someone.

There is no way past this; if you wait to respond to the text, the system will simply keep asking you to provide your e-mail. Once I did so, the system took me to the call center, where I received a message saying help was not available. However, the system does not allow you to leave a message for anyone at ABCMouse. A check of the website also reveals that the number is not publicized on the site, suggesting that they really don't want people to call them.

Overall, I thought the system's help was basic but not really helpful for anything more than that. I was able to get some basic information about how to make the website work, but I wasn't able to go in-depth for a deeper solution. I also didn't have the option to get detailed help or request a callback, which was a negative.

If I were a customer, I would hesitate to use this number. It seems that the better choice is to opt for online help through its messaging system.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call ABCMouse

If you have time to do a bit of reading before you call ABCMouse, we recommend you read over some of our problem-specific articles.

Can I access ABCMouse offline?

Unfortunately, ABCMouse cannot be accessed offline. The program is designed to be used online through a computer, tablet, or smartphone with an internet connection. This is because ABCMouse is a web-based educational platform that offers a wide range of interactive learning activities, games, and lessons. These activities require an internet connection to load and update content. Being an online platform also enables ABCMouse to regularly introduce new content and features, ensuring that children have access to fresh and engaging educational material. While an internet connection is necessary to use the program, it provides the flexibility for children to learn and play anytime and anywhere as long as they have internet access.

Can I access ABCMouse from multiple devices?

Yes, you can access ABCMouse from multiple devices. ABCMouse offers a flexible and convenient learning experience, allowing you to access their platform from a variety of devices such as desktop computers, laptops, tablets, and smartphones. This means that you can seamlessly transition between devices without interrupting your child's educational journey. Whether your child prefers learning on a tablet during car rides or on a computer at home, ABCMouse ensures access and compatibility across multiple devices. You can easily download the ABCMouse app on your mobile devices or access it through a web browser on your desktop or laptop, ensuring a consistent learning experience no matter where you are or what device you choose to use.

Do I need internet access to use ABCMouse?

Yes, you need internet access to use ABCMouse. ABCMouse is a web-based educational platform designed for children aged 2-8. It offers a comprehensive curriculum with interactive lessons, games, and activities to promote early learning in various subjects. To access these resources, a stable internet connection is required. Internet access allows children to explore ABCMouse's extensive library of educational content, tracking their progress, and optimizing their learning experience. With internet connectivity, children can use ABCMouse on various devices such as computers, tablets, and smartphones, enabling flexible and convenient learning anytime, anywhere. ABCMouse emphasizes the importance of internet access as a vital component to deliver engaging educational content and activities to children.

Top ABCMouse customer service problems

Click the link above to get answers to just about any ABCMouse customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to ABCMouse, and their purpose. Are any of these similar to the reason you are trying to call?
Password assistance request: "My magic password is not working."
- From a call lasting 2m 48s , Nov 19, 2024 12:08 AM
Cancel subscription: "I would like to cancel a subscription."
- From a call lasting 2m 42s , Jul 9, 2024 8:17 PM
Not receiving verification code: "I have not received any text message."
- From a call lasting 2m 33s , Jul 5, 2024 10:43 PM
Information about why customers call ABCMouse is extracted from issues that customers have reported to GetHuman.
ABCMouse issues reported to GetHuman

More ABCMouse Customer Service Contacts

There are of course other ways to contact ABCMouse customer service besides the phone. Below we list the best ones, by medium.

ABCMouse Customer Help Desk / Web Support

abcmouse.com - Customer Service
Online customer service support
As a last, sometimes only, resort- ABCMouse customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is ABCMouse's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ABCMouse agent. This phone number is ABCMouse's best phone number because 52,776 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-633-3331 include Account Access, Update Account Info, Cancel Account, Refund a Charge, Account Setup and other customer service issues. The ABCMouse call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, ABCMouse has 1 phone number. It's not always clear what is the best way to talk to ABCMouse representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for ABCMouse. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ABCMouse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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