How Do I Reset My eTrade Password?

You try to log into your eTrade account to learn your password isn't working or you've forgotten your password. What steps do you take next? How do you reset your eTrade password? You can learn more about managing your account by contacting eTrade customer support and below are steps to resetting your password.

Resetting Your eTrade Password

1. Open eTrade on your device and go to the login page.
2. Click "Forgot Password/Need Help."
3. Key in your email address associated with your eTrade account.
   
4. Open your inbox and find the email from eTrade.
5. Click the password reset link in the email.
6. Enter a new password, then re-enter it to ensure they match.
7. Confirm password change.

Hacked Account

Once you've reset your password, you want to take steps to secure your assets if your account is hacked. If you find your email and password have been compromised, take the following steps:

1. Open eTrade on your device.
2. Go to "Help" or "Contact Us" at the bottom of the homepage.
3. Complete the form that appears or email eTrade directly.
4. It is important you title your email "Account Issues" or select "Account Issues" on the form.
5. Make sure you include your email address used to open the account, the date and time you noticed the issue, the last transaction you made on the account, and any other pertinent information.
6. Send the form or email address.

Important Information

A response can come in a few hours or days, depending on the delivery method and the amount of notifications the help center receives. To make the matter go more smoothly, consider the following:

• Use the same device and network you used when you opened your account.
• Add as much detail as possible. The more information you can provide, the better chance of recovering your account and minimizing losses.
• Include any photos or screenshots necessary.
• Reset your email password in the event it has also been compromised.
• Scan your device for any malware to make sure it has not been compromised.

Recovering your email is easy, but it can be stressful if you think your account has been hacked or compromised. For more information or assistance, contact eTrade customer support.