What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from dELiAs, the first step is to carefully review the return and exchange policy on their website. Most retailers have specific guidelines outlining the procedures to follow in such situations. Generally, customers are encouraged to report any issues as soon as possible to ensure a smooth resolution. Look for a customer service or contact section on the dELiAs site, as this often provides important information regarding how to initiate a return or exchange. Typically, you may need to provide details about the item, such as the order number, a description of the damage or defect, and possibly photographs to support your claim. It is also advisable to retain all original packaging materials, as they may be required for the return process. Once you have gathered the necessary information, follow the outlined steps to either return the item for a refund or exchange it for a replacement. Keep in mind that any time-sensitive guidelines should be followed closely to ensure that you are eligible for a return. By closely following the return policies, you should be able to address the issue effectively.