Updated

Zipcar Customer FAQ

Top Answers & How-to Guides

What is Zipcar's Phone Number?

The question we are asked most often is about how to talk to Zipcar customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Close My Zipcar Account?

If you don't use a subscription service anymore, then there's reason for a membership cleanse. Learn how to close your ZipCar account...

Can I add an additional driver to my Zipcar account?

Yes, you can add an additional driver to your Zipcar account. Adding another driver is easy and can be done online or through the Zipcar...
Ask any question you have about Zipcar customer service, get an answer now.

Recent Zipcar Customer Questions

An unexpected error has occurred. Please try again; if the issue persists, please contact support.

We apologize for the inconvenience you're experiencing. Unexpected errors can sometimes occur due to various issues. We recommend ensuring your app or web browser is updated to the latest version, clearing your cache and cookies, and then restarting your device. If the issue persists, it might be necessary to uninstall and re-install the Zipcar app if you are using it. Remember to log in with your valid Zipcar credentials. We're confident one of these steps should rectify the problem.
Asked Mar 10, 2024 9:50 PM

Help me with my Zipcar customer service issue

Account Management

How Do I Close My Zipcar Account?

If you don't use a subscription service anymore, then there's reason for a membership cleanse. Learn how to close your ZipCar account...

Refunds

How Do I Get a Refund Zipcar?

Renting a Zipcar is an alternative to buying or renting a car and has some perc's that go along with it, such as gas and insurance...

Zip Card

How Do I Get a New Zip Card from Zipcar

Customers can get a new Zip card from Zipcar by contacting the company and making the request. However, you should ensure that your...

Reservation Extensions

Can I extend my reservation with Zipcar?

Yes, you can extend your reservation with Zipcar. If you find that you need more time with the vehicle, simply log into your Zipcar...

Car Types

What types of cars are available with Zipcar?

Zipcar offers a wide range of vehicles to suit various needs and preferences. Their fleet consists of different car models, including...

Pets

Can I bring my pet in a Zipcar?

Yes, you can bring your pet in a Zipcar. Zipcar allows members to travel with their pets, making it convenient and pet-friendly. However,...

Gas Refilling

Do I need to fill up the gas tank before returning the Zipcar?

No, you do not need to fill up the gas tank before returning the Zipcar. When you join Zipcar, your membership fee includes a gas card...

Late Returns

What happens if I return the Zipcar late?

If you return the Zipcar late, you will be charged a late fee. The fee varies depending on your location. Late fees typically range...

Additional Drivers

Can I add an additional driver to my Zipcar account?

Yes, you can add an additional driver to your Zipcar account. Adding another driver is easy and can be done online or through the Zipcar...

Cancellation Policy

What is Zipcar's cancellation policy?

Zipcar's cancellation policy allows members to cancel their reservation up to 3 hours before the scheduled pick-up time without any...

Car Cleaning

Do I need to clean the Zipcar before returning it?

Yes, it is required to clean the Zipcar before returning it. Zipcar expects members to adhere to its cleanliness standards and maintain...

Breakdowns

What happens if the Zipcar breaks down during my reservation?

If a Zipcar breaks down during a reservation, members can contact Zipcar's 24/7 roadside assistance immediately. The number will be...
We look to the Zipcar issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Zipcar issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated