Zipcar Customer Service Issues

I've been in communication with customer service representatives for more than a month now. They have continually advised me to wait to hear back from a higher team regarding the suspension of my account, without providing any explanation. This has created a hurdle for me as I urgently need to plan my transportation for a student teaching job next semester, which requires scheduling a commuter plan that I can't access while my account remains suspended. I suspect the issue may have arisen due to my legal name and gender change, causing confusion at Zipcar. I am feeling extremely frustrated and would like to escalate this matter to the individuals above the current representatives without further delay.

Hello Zipcar, I am writing regarding a billing cycle that I appear to owe. Could you assist me with this matter? I originally opened this account for a previous job I held with BikeHub. Since I am no longer employed with the company and their credit card is inactive, I am unsure why this situation has arisen. Would you kindly cancel this account for me? I no longer require it as I only utilized it a few times for work purposes, and I have since left the company and relocated from Southern CA. Thank you for your assistance.

I scheduled my Zipcar from October 7th at 7:00 pm until October 8th at 8:30 am. Upon reservation, I was informed of a $34.00 charge. However, upon returning the car this morning, I discovered a $74.00 daily charge and a $50.00 late fee on my statement. The record shows the car being returned at 8:48 am, but this is inaccurate as I interacted with the next driver at 8:30 am. I enjoy using Zipcar but am disappointed by the unexpected charges. I expected to pay $34.00 as stated in the reservation. I find the imposition of a late fee unjustified as I returned the car on time. It's frustrating to be on hold with customer service for over an hour and have a call abruptly end. I hope Zipcar can rectify this discrepancy as I value my continued use of their services but cannot accept being inaccurately charged.

Hello, I have been trying to get in touch with Zipcar through phone and online multiple times, but I haven't received any responses. I've had a Zipcar account for a year, but I recently changed my credit card number. Even though I updated the new information on the app successfully, I'm still unable to rent a car. I reached out to customer service, and they mentioned that another team would send me a confirmation email or follow up on my account. However, I haven't heard back from anyone. I informed them that I want to switch my account to a student plan and pay monthly. Please, contact me as soon as possible because I need to activate my account to rent a car. Account email: [redacted] Phone number: [redacted]

Hello! Approximately five years ago, I attempted to open an account using my previous work email address. However, due to an incomplete application, an issue arose with the payment process. Although the account appears to have been created, it was never activated and has remained inactive. I left that workplace around four years ago, resulting in the deletion of my previous email address. Yesterday, when trying to register for car sharing services, I discovered that I already had an existing account. I attempted to log in using my old email and password, but since the account has been dormant since [redacted], I was prompted to reset my password via an email sent to my deleted address, rendering me unable to proceed. I seek assistance in resolving this matter. Could you please delete the inactive account associated with my old email so that I may begin the application process anew? My updated email is now [redacted], and my phone number remains the same at [redacted]. Thank you for your help, Silvia

Today, I rented a Zipcar from 3:30pm to 5:00pm. Upon reaching my destination, I had to briefly turn off the car to locate passengers. Upon returning, the car would not start, necessitating a jumpstart. This process took about 10 minutes. Initially entering the car at 3:30pm, I noticed the interior lights on, which we turned off. I suspect this caused the battery to die, though I cannot be certain. I just received an email from Zipcar indicating a charge of $[redacted].50 for a rental that should have cost $28.50. Notably, I requested an extra 30 minutes prior to arrival and was charged $50 for that. Additionally, the $50 charge for being 10 minutes late is unwarranted as the delay was caused by the car's dead battery. I firmly believe this is not my responsibility and request a refund of that amount. Being charged $[redacted].50 is unjustifiable in this situation.

Yesterday, on October 31, I had a Zipcar trip scheduled that I booked a few days prior. However, the price I was charged was nearly double what I was initially quoted during the booking process. This discrepancy was quite frustrating as I expected clarity on the pricing from the beginning via the Zipcar app. After completing my trip, I contacted customer service immediately and unfortunately had a negative experience. The representative I spoke with was unhelpful and displayed rudeness, which was very disappointing. I felt unheard as he kept mentioning I should use "logic" without addressing my concerns about the lack of transparency regarding the pricing. I am reaching out with great frustration about this issue.

On November 2, I reserved a Toyota Corolla named Claudi for a trip from 1pm to 4pm at [redacted] W Read St., Baltimore, [redacted]. Arriving at 12:50, I found the car present but could not unlock it initially. Despite trying to unlock it until 1pm, the car remained inaccessible. After calling Zipcar at 1pm and waiting on hold for over 15 minutes without a response, I was still unable to access the car. Needing the car promptly at 1pm, I had to leave at 1:20pm to arrange alternate transportation. I received an email from Zipcar at 1:27pm notifying me that my reservation had been cancelled with a 0% refund. The sudden cancellation disrupted my plans significantly. I hope for a resolution where I am appropriately refunded for the inconvenience faced.

I made a reservation for a trip on Nov 2 from 1pm-4pm for a Toyota Corolla Claudi at [redacted] W Read St., Baltimore, [redacted]. When I arrived early at 12:50, I couldn't unlock the car even though it was there. Despite trying until 1pm, the car wouldn't unlock. I called Zipcar at 1pm, but was on hold for more than 15 minutes while still attempting to unlock the car. Needing the car by 1pm, I had to find another solution after leaving at 1:20pm. Shortly after, at 1:27pm, I received an email from Zipcar stating my reservation was cancelled with a 0% refund. This cancellation disrupted my plans significantly. I hope for a refund correction and additional credits for this disappointing service from Zipcar.

I contacted a Zipcar representative at 7:30 PM, half an hour before my car was due, to explain that I couldn't return it on time. I was driving and unable to find a gas station nearby, so I kept moving. The agent mentioned they couldn't extend my reservation since someone else had booked it after me. However, I assured him I would refuel the car to have more than 25% gas, per Zipcar guidelines. Surprisingly, the agent said they would waive my fee because I informed them in advance of my delay and the reason behind it. He advised me to return the car when it was safe to do so, mentioning my good history with Zipcar and this being my first late return.

Hello, my name is Lloyd E. Zimmerman, MD. I was involved in an accident with one of your cars in August [redacted]. The damages were minor, confirmed by both Sedgwick and Zipcar in September [redacted]. Despite being assured my account would be cleared from suspension promptly, it is now early November, and I am still unable to access my account. I have attempted to contact customer service but was unsuccessful. I have two main concerns: 1. Why is this process taking so long? I was informed in September that my suspension would be lifted, yet it remains unresolved. 2. Why is it challenging to reach customer service during peak times? This experience differs from the superior service I have received before. I seek answers to both issues promptly. I value my longstanding membership since [redacted] and hope this matter can be resolved smoothly to avoid cancellation. Thank you for your attention to this matter. Sincerely, Lloyd E. Zimmerman, MD Account #[redacted]

I reserved a car for 8 hours, but found out it was more expensive than the day rate. I then switched to a full-day rental, which turned out to be significantly more expensive. When I switched back to the 8-hour rental and contacted customer service, I had a terrible experience. I was placed on hold for a long time and then received a call back much later. The representative couldn't explain the pricing issue and by the time they finished, no cars were available near me at the day rate. They offered no solution, just a poor attitude. When I requested a supervisor, I was informed that I would have to wait an additional 35 minutes on hold. Frustrated, I asked for a call back, which they claimed they couldn't do despite having just done so earlier. When I requested a supervisor call me back through another employee, I was rudely hung up on. I plan to try out other car rental services in the future. Thank you, Zipcar.

Hi, I would like to inquire about the processing time for my student account application. I submitted my application on October 27, [redacted], and it has been two weeks without much progress. I hope to receive my card before early November to use Zipcar over Thanksgiving but am concerned about the lack of advancement. Additionally, there seems to be a delay in my driving record checks. How much does this usually prolong the approval process? I followed instructions to submit copies of my driver's license and passport as requested. Could you please provide an estimate of how much longer it will take for my application to be approved? I urgently need the account for my upcoming trip to Portland over Thanksgiving and would appreciate a prompt update. Thank you. Sincerely, C. Horio

I am disappointed to report an issue regarding a $[redacted] charge on my card account for a vehicle rental that I did not use. Despite booking and canceling the rental due to a damaged vehicle at the location, I was still charged. I am seeking a full refund as this situation disrupted my plans entirely. I have photo evidence of the damaged vehicle and felt it was unsafe to drive. Furthermore, my attempts to reach a customer service representative via phone were unsuccessful, as no one answered after being on hold for over an hour.

Hello. I am reaching out about my girlfriend's rental experience with a grey [redacted] Honda Civic from the [redacted] Greenpoint Ave, Brooklyn, NY location on Thursday, 12/5/19. On the return date, we encountered a trunk security issue with Zipcar services, but as customer service seemed closed, we left the vehicle assuming it would be available the next day for our planned use. Unfortunately, upon checking, we discovered it had been towed due to a similar security concern with another client. We are eager to retrieve a duffel bag from the trunk and seek information on the current status, including details about the towing company. Your assistance is greatly appreciated.

I am reaching out to address an unprofessional incident I encountered with Zip Car today. I reserved a vehicle for 12/16/19 from 3-5pm, but upon arrival, I found out the vehicle was double booked. The lack of professionalism from both the attendant at the garage and the customer service representative I spoke to was disappointing. Despite booking the vehicle a week in advance, I was unable to keep my business appointment due to this oversight. I am considering escalating the matter to the Better Business Bureau and media if it is not resolved satisfactorily.

I recently received a notice from zipcar stating that I was banned from their services due to alleged payment problems. According to their records, my credit card had 30 declines, but upon reviewing my own records, I only found around 10 late payments. I suspect my outspoken comments on Facebook might have triggered this action, despite them citing payment issues as the cause. I believe my account was unfairly banned, and I am willing to provide evidence to support my case.

As a student, I've been attempting to set up a university account. However, the system indicates that the account is already active. This issue arose when I input my driving license information, and despite being under 21, I was directed there from the Zipcar for University page. Unfortunately, the site seems to be redirecting me continually, and despite numerous attempts to contact customer service by phone, they are unreachable. I've been unsuccessful in creating the account I've been trying to establish for months now. I would appreciate any assistance you can provide. Thank you.

Hello, I'm Shantel B. I had a car reservation from the 6th to the 10th of this month. Unfortunately, I encountered some issues. First, the car's battery died two days ago. Second, my account got suspended for unknown reasons. Despite calling six times, I couldn't get a clear answer. My belongings are still in the car as I was supposed to have it until tomorrow evening. Due to the account suspension, I can't access the car and waiting for a review is not feasible with my valuables inside.

I rented an Infiniti QX30 from [redacted] I Street NW, Washington, DC on February 15th and returned it on February 16th around 5pm. When I returned the car, two non-Zipcar vehicles were parked in the designated Zipcar spaces. After speaking with a customer service representative, I was instructed to find the nearest parking spot and assured that the late fee would be waived due to the circumstances. Despite this, I was still charged $60.02 for the late return. Up to now, I have not received a refund as promised. I respectfully request the refund as advised by the Zipcar representative I spoke with. I am prepared to provide any necessary evidence to support my case, including proof of the late fee charge and non-Zipcar vehicles occupying the parking spaces. Thank you, -Tyrone Gibson