Zipcar Customer Service Issues

When I signed up for Zipcar, I expected to receive a $25 referral credit, as promised. However, even after making a booking, I was charged $19.49 on my credit card unexpectedly. This financial issue tarnished an otherwise positive experience with the service. As a financially strapped student, every expense matters to me. I am requesting a full refund for the erroneous charge and the remaining $25 promotional credit I am owed. This situation disrupted my plans, like a trip to NJ, which now had to be postponed due to this incident. If this matter is not resolved satisfactorily, I will seek a refund for my membership fee and spread word of my negative experience to my fellow NYU students. It's disappointing to be charged incorrectly and not receive the promised promotional credit.

Hello, I'm Sergio Levine Mcgilberry. I recently joined Zipcar but my account got terminated before I even got my Zipcard. I suspect this was due to confusion with my girlfriend, Saleemah Jones White, letting her cousin Balstic Montgomery use her card on the account we share. When we tried to change the payment info together, we encountered issues with the Zipcar app, so we switched to the website. However, I encountered problems when trying to set up my own account and had to remove my card from Saleemah's account. We struggled to resolve this over the phone without success. We are seeking a solution to this card-switching mishap to make sure Balstic Montgomery and I can start using Zipcar smoothly.

I would like to address the poor customer service experience I had with Zipcar recently. On May 15th, I booked an Odyssey for May 17 at 7 am. However, at 6:59 am on the pickup day, I received a last-minute text informing me that my reservation was changed to a Crosstrek at a different location, which did not suit my needs for 7 seats. The agent I spoke with was unhelpful and eventually cancelled my reservation, leaving me stranded without a solution. I am disappointed by the lack of consideration and communication in handling this situation. I am requesting a prompt full refund, compensation for additional expenses incurred, and a thorough explanation for the inconvenience. My account is [redacted] Thank you.

While driving a Zipcar, I noticed low tire pressure, delaying me at the gas station. Upon encountering traffic due to an accident, I informed Zipcar of my delay. After a brief miscommunication with a representative, I eventually got clearance to be late. Arriving at the drop-off point, I found another car parked in my designated spot, causing further delay. Despite the circumstances, a $50 late fee was charged. This was my first late return and the delay was outside my control, including car issues. I request the late fee be waived.

Subject: Inquiry Regarding Zipcar Reservation Hello, I recently rented a Zipcar from June 14-16th. Upon reviewing my reservation, I noticed discrepancies between the rates originally quoted and the amount charged. I did not make any changes to the reservation, but Zipcar made changes twice, including switching vehicles and garage locations. The original reservation was priced at a daily rate of $[redacted].25 and a total cost of $[redacted].72 including taxes. The invoice reflects a daily rate of $[redacted].25 and a total cost of $[redacted].28. Although the vehicle was upgraded due to Zipcar's initiated changes, this upgrade should not result in extra charges for me. I would appreciate it if you could inform me when the invoice will be adjusted. Furthermore, I was informed that I may be reimbursed for taxi expenses resulting from the change in garage location. Please advise on the procedure to submit these receipts for credit. Thank you for your attention to this matter. Regards, Jeffrey H.

I rented a Zipcar on Thursday, June 20th, but it was defective, so I contacted customer service to return it the same night. The first representative said he would restart my trip, but when I was transferred to Christy, she charged my account again causing it to be overdrawn. Despite numerous call attempts and a three-way call with my mom, Christy was rude and unhelpful. Now, my account is on hold, and I don't have the funds for my trip because of this error. Is this how customers are supposed to be treated? Please advise. Thank you, Amiya.

On June 22nd, I booked a 24-hour Zipcar reservation starting at 9:30 am. When I arrived at the location, the car was missing. After contacting Zipcar and locating the car elsewhere, I discovered the battery was dead. The customer service connected me with roadside assistance for a jump start. Despite driving for 1.5 hours from Bloomington to Indianapolis and recharging, the battery died three times during the reservation day. I had to wait 6-7 hours for roadside assistance each time. Due to these issues, I couldn't attend a $[redacted] concert, ruining my plans. I feel Zipcar should ensure the car's condition before renting it out. I had to replace the battery myself under the company's warranty. I request a full refund for the trip ($92.13), battery reimbursement ($[redacted].79), and concert ticket cost ($92.43) due to Zipcar's service failure. I appreciate the customer representatives' efforts but I hope for a refund to my credit card, not as credit, for the inconveniences faced.

Subject: Displeased with recent Zipcar experience Dear Zipcar team, I am writing to express my disappointment with the recent service I received when I had a reservation in Vancouver, Canada. I had booked a Ford van for my move weeks in advance, only to have my reservation switched to a much smaller Hyundai Tucson at the last minute, leaving me without suitable transportation for the move on July 1st. I was forced to incur additional costs with a moving company due to this sudden change. As a loyal customer since [redacted], this experience has made me reconsider my reliance on Zipcar for future bookings. I will be informing my community via social media about this incident and recommending alternative services like Car2Go or Evo. I hope that Zipcar can improve its service to remain competitive in the market. Sincerely, Pavel

I made a reservation for a C300 Mercedes Benz on July 19th, [redacted], with the intention of accessing the vehicle on July 20th, [redacted]. Despite receiving a confirmation for that date and time from 3:00pm on July 20th to 3:00pm on July 21st, I encountered an issue when trying to pick up the car. The address wasn't displayed on the Zipcar app or website, leading to me discovering the reservation had been canceled only when I called customer service en route to the lot. I found out the car I requested wasn't available anywhere. The lack of notification was disappointing, causing inconvenience. Although I was fully refunded, the service failure was unexpected and unprofessional. A simple call or email would have sufficed. In the future, I hope for better communication and service to continue using Zipcar. Thank you. Best, Q. Lassiter

Hello, I made a reservation for a Honda Civic from July 22nd to July 24th, [redacted]. I picked up the car on the 22nd due to an emergency. After dealing with my urgent situation, I noticed marks on the car and it was dirty inside with stains. I have taken pictures of the condition. I spoke with a representative named Jose, who assured me he would report it. I understand the importance of checking vehicles for damage before departure, but my emergency was unforeseen. I hope someone can get back to me via email at [redacted] or by calling [redacted]. Thank you.

Subject: Disappointing Experience with Zipcar Dear Zipcar, I would like to address the recent issues I encountered during my rental in Brooklyn, NY. The zipcar card provided did not open or lock the rental car, causing a significant delay and inconvenience. Despite instructions from operators, including attempts to use the mobile app, I faced challenges accessing the vehicle properly. The situation worsened when instructed not to use power locks, adding to the complexity of the process. Communication problems with operators and a lack of cell service further exacerbated the situation, leading to a significant amount of time wasted trying to return the car. These difficulties are the second occurrence within two weeks, with a previous incident causing me to miss a relative's funeral due to rental complications. Additionally, discrepancies between operators regarding rental extensions added to the frustration. These experiences have left me extremely disappointed and questioning the reliability of Zipcar services. Thank you for your attention to this matter. Sincerely, Roderick Wells

I've been trying to open my account, but I've run into some issues. One of the main challenges is that I need the card by Monday, which might not be possible since I'm an international student with a license from a different country. I'm not sure if you've already charged me $15, but if you have, could I please get a refund?

My Zipcar account has been suspended, but I am unsure of the reason. Zipcar members were unable to provide an explanation for the suspension. After promptly responding to the email inquiry, I was directed to call customer service to resolve the matter. Upon contacting them, I was informed that paying the outstanding fee would reinstate my account. Despite settling the payment, my account remained suspended. The customer service representative mentioned that outstanding balances could lead to suspensions, which does not apply to me as I am anticipating a refund from previous overcharges. These overcharges occurred when I paid for a full day but only had access to the vehicle until 7 a.m., starting from 10 p.m. I also had to book the vehicle again to return it to the designated location.

Hello, I am Lokender Kumar, and I can be reached at [redacted] My mailing address is [redacted] Arapahoe St, Golden, Colorado. I applied for a Zipcar membership on July 30, [redacted], and I followed all the instructions to submit my documents to [redacted] Despite ensuring everything was correct and waiting until August 22, my application was still pending. After contacting Zipcar customer service, I was instructed to upload the documents on the 'help' section, which I promptly did. Unfortunately, my application was rejected without clear reasons provided, which is concerning to me. I would like a detailed explanation for the rejection and request a review of my case by a senior Zipcar executive for clarification. I believe I have followed all the instructions outlined on the website and deserve a thorough explanation for the rejection. Your prompt attention to this matter is greatly appreciated. Thank you, Lokender Kumar

We are currently extremely upset customers due to the following reasons: 1. Originally, we reserved a car for 8:00 PM at a nearby location due to safety concerns about being in an unfamiliar area at night. 2. Our vehicle and location were changed by the system without any notice to an extremely distant location on the other side of the river, which we are hesitant to walk to. 3. We contacted customer service at 8:40 PM but the first agent abruptly ended the call. It seems evident that the customer service representatives are intentionally avoiding or disconnecting our calls when we inquire about our situation. We feel it is unacceptable and we deserve a prompt response and compensation for the difficulties we are facing, including wasted time, inability to reach our destination, disruptions to our trip, the cost of the car, and international call expenses.

Hello, I am Raquel Mack. Today, August 31, I used a Zipcar from 8 am to 10:30 am. While driving, I had to get gas as the tank was almost empty. Unfortunately, the gas card provided was damaged and did not work, causing a delay. I had to use my own money to refuel, which was inconvenient as I was taking my family to the airport. I have attached photos of the damaged card and my receipt for your reference. My ripcord number is [redacted]. I am requesting a full refund for the amount I spent on gas. Thank you, Raquel Mack.

Hello, I am Neel Singh and you can reach me at phone number [redacted]. I have been attempting to sign up for Zipcar for the past 4-5 days but have been encountering technical difficulties. Initially, I tried to create my account using one email address and later attempted with another email, but was unable to proceed due to an error with the license number being the same. After contacting customer service, a representative mentioned that all accounts were deleted, advising me to try again later. Despite numerous attempts, I have been unsuccessful. Further calls to customer service suggested waiting or submitting a ticket. Unfortunately, I have been unable to successfully join Zipcar. I am disappointed with the level of customer service and would appreciate assistance in resolving this issue. Thank you.

Hello, I have not received my Zipcard yet. My account is under the username 'jwarrell' with the email address [redacted] Can you please resend it to my current address at: [redacted] Prospect Street, Apt 13, New Haven CT [redacted] Please note that this is the current address listed under 'Where I zip' in my account and is different from the billing address on my Mastercard. Thank you, Jonathan

Hello, I'm Rashmi. I made a reservation on September 28th with Zipcar for a Honda CRV for 24 hours. After checking my credit card statement, I discovered an additional $94 charge for [redacted] extra miles, which I did not drive. Could you please review the car's travel history from 10:03 PM on September 28 to 8:01 PM the next day? I am seeking clarification on the extra charge. This is my second negative experience with Zipcar this week involving the same car. On September 27, I booked the car from 4:30 PM to 7:30 PM, and the previous driver was 30 minutes late, causing inconvenience. The system showed I unlocked the car at 4:32 PM when the car hadn't returned yet. I recommend addressing any issues with the Honda CRV at RIT Kate Gleason Hall Parking Lot promptly. I may escalate the charge to my credit card company or the Federal Trade Commission if I don't receive a refund for the untraveled miles. Please review my travel history, verify the actual miles traveled, and contact me on my registered phone number promptly. Thank you.

Today, I rented a Ford Focus from College Station for a trip, and it turned out to be the worst experience I've ever had. As a long-time member of Zipcar, I had always enjoyed their service until now. The car I received was extremely dirty with a strong smell of weed inside, along with ash on the floor and trash scattered throughout. My friend has asthma, so we had to drive with the windows open the whole time to avoid triggering his condition. I was so disappointed by the condition of the car that I decided I will not be using Zipcar again. I tried calling customer service twice, but nobody answered my call, which added to my frustration even more.