Zipcar Customer Service Issues

I registered for a Zipcar membership on Zipcar.com through Menlo College University. After completing all my information, the browser wouldn't let me submit my application. Despite being unable to submit, pay the fee, or receive a rejection email, I was informed of a rejection when contacting customer service. Despite meeting all eligibility criteria as a 21-year-old full-time college student with a clean driving record, I faced repeated issues. Even after following their advice to try different browsers, deleting my application, and using my student email to reapply, I was unable to proceed due to lingering driver's license information. Despite numerous attempts since November, submitting complaints to the help desk has yielded no response. I'm frustrated by the inability to access my account, remove my details, and successfully reapply for a student membership.

Dear Zipcar, I recently had a concerning experience that made me question the seriousness of your approach to the current coronavirus situation. I found myself stranded nearly 20 miles from home due to an issue with your service. This would usually just be an inconvenience, but in light of the ongoing COVID-19 outbreak, it became a dangerous situation. When picking up a car in Manhattan, I had to interact with two individuals, which was unexpected as I typically self-serve by using the app. After facing difficulty with the car door in Brooklyn, I ended up locked out and had to contact customer service, spending over an hour on hold in public during this pandemic. Unfortunately, the staff appeared unaware of the urgency of my situation and were unable to resolve the issue promptly. This experience was frustrating and concerning, especially given the current circumstances. I urge you to review and improve your policies to handle emergencies more effectively in the future. Your attention to these matters is crucial during these challenging times. Sincerely, Laura S. H.

I attempted to join Zipcar as a new member with a $25 coupon code for the membership fee. However, Zipcar stated the code was invalid. The phone operator, Brenda, was hard to understand due to bad reception. After researching the Zipcar help center for 45 minutes, I learned I needed to complete the membership enrollment and then redeem the code in my account. Unfortunately, I can't sign in as my password is not recognized, even though my driver's license is linked to my email. I tried five times to reset my password through email, but I haven't received any emails. This is preventing me from accessing my account to use the coupon code for the membership fee.

I registered for an account and got a confirmation that it was successful. However, shortly after, a page popped up saying the website is temporarily down. I am concerned about my pending $25 application fee and want to confirm if my application was indeed received without having to submit it again and risk being charged twice.

I need help creating an account with Apple. I was previously advised that my account is pending approval under the affiliate "Apple Employees". The process might take longer due to different approval procedures for each affiliate. I was advised to reopen my account and choose "I want to reopen an existing account" as an individual online. However, I want to join the general Apple account for better benefits, not the Apple Employees account.

Hello, I'm Niloofar and I recently began my membership with Zipcar. Today was my second time using it, and unfortunately, I have a complaint about the service. I had booked a car for Sunday, 7th June, a week in advance for a shopping trip. When I went to pick up the car, it wasn't at the parking site. The app showed a delay, stating the driver hadn't returned the car. Eventually, I found a different car - an Elantra, far from my home with limited free time in the afternoon, disrupting my morning plans. The Elantra had a strong odor of weed, which I found unpleasant. This was the second time I encountered this smell with Zipcar. Additionally, I realized the gas level was low while driving, forcing me to refuel at night, which made me uncomfortable as a woman. I had to pay for the gas as I couldn't locate the fuel card. After this disappointing experience, I'm kindly requesting a refund for my previous trip. Due to the current Covid-19 situation, I expected better service after reserving the car a week in advance. I hope to hear from you soon. My Zipcar number is [redacted] for reference. Thank you, Niloofar

I am a member with the number [redacted] and I am attempting to book a car in DC for a funeral on June 10 in the morning. I am experiencing problems with my login. Despite trying to reset my password, I keep receiving messages saying it is incorrect, and my account has been disabled. I have been on hold for an extended period with no resolution. I previously spoke to an agent who indicated the issue was resolved, but the problem persists. My username used to be Andrew.Kreig, and now it requires an email, [redacted] Both my old and new passwords are not being accepted. I have been waiting on hold for thirty minutes with two phones. Can someone assist me with this issue? Thank you, Andrew.

I made a reservation for a car conveniently located 2 minutes from my apartment, giving Zipcar 2 days' notice. However, I received an email the next day informing me of a different car assignment at a location 16 minutes away. Due to being a senior citizen with health issues, the walk is much longer for me, especially in hot weather. I tried contacting customer service multiple times but experienced long wait times and no call backs despite leaving my number for a return call. Frustrated by the lack of assistance, I was forced to cancel the reservation, resulting in a $97 charge for a car I couldn't access. As someone on a tight budget, I urgently request a refund. This experience has left me disheartened as a loyal customer, causing hesitation to use Zipcar services in the future.

On Thursday, I had a reservation with Zipcar at [redacted] Greenwich Street in NYC for an important medical appointment. Upon arrival, I was informed that none of the Zipcars at that location were functioning, rendering me unable to use the service. Despite attempting to cancel the trip online, I was unsuccessful and am now facing the associated costs. I have been trying to contact Zipcar by phone for over two days without success, as their high call volume leads to unanswered calls. This situation has caused me significant inconvenience and frustration. I am requesting a refund for the fee and a substantial credit to my account due to this recurring issue at this particular garage. The lack of reliability in Zipcar's service and the repeated incidents of cars being unavailable despite being listed on the site have led me to reconsider my membership, which I have maintained since [redacted]. The frequent disruptions to my plans and important commitments are unacceptable.

I booked a car in Miami for Saturday, June 27th, but it wouldn't start due to an electrical issue, as suggested by the Kia Soul manual. Despite troubleshooting and attempts to contact Zipcar, holding for 45 minutes only to be disconnected after 10 seconds by a customer service representative was frustrating. After failed call-back requests, I had to rely on Lyft and Uber for transportation, spending $[redacted] round trip. Despite numerous calls and online attempts to reach Zipcar without responses, I have spent six hours on hold in the last four days. I am requesting a full refund for all charges from June 26th to June 27th due to the lack of customer service. If not resolved promptly, I will take further action.

Dear Customer Service, I have been waiting for a return phone call for an hour. I am upset about seeing a late charge on my receipt when I returned the car on time. The garage was very busy, so I quickly locked it, perhaps around 1:06. I never received any text messages asking if I wanted to extend my booking, and I would have gladly done so. Please contact Robert at the garage for verification. Could you kindly credit my account for the late charge as I was only a few minutes late and there was no one waiting for the car. Sincerely, Cynthia I tried emailing this on June 30, but it bounced back to me. Now I am unable to access my account as it is always challenging to sign in. The account is under Cynthia Birdwell. My phone number is [redacted]. Your [redacted] number seems to be out of service. Can you please provide assistance with this matter?

I have been unsuccessful in contacting Zipcar today despite multiple attempts. They imposed a late fee for my car return this morning, which I request to be waived since I was cleaning the vehicle. I was only a few minutes late, and the next renter hadn't arrived. Furthermore, the car I received was in poor condition, with a broken windshield, low tire, maintenance indicator, and rough running. I would like the option to choose another vehicle or receive compensation for today's rental. I am seeking approximately $[redacted] in either Drive credit or a refund to my account. I believe I should not be penalized for cleaning an unclean car upon pickup or returning it slightly late after cleaning it thoroughly.

I've been attempting to reach out for a few days now. My account does not provide the option to rent a car, and I am unable to access the app. I urgently require a car today, but I believe I made an error during the sign-up process. Initially, I tried to register for the Uber program under a business account, but after speaking with Uber, I was advised to create a regular account. However, now it states I need a driver account and prompts me to switch accounts, but I cannot find any car options. The app directs me to check my email for instructions, which I have not received. Contacting customer support via phone has been challenging. How should I proceed?

I need to cancel my Zipcar membership before it renews. However, when I attempt to log in, it indicates that my password has expired and instructs me to contact my account manager. I am unsure how to proceed as I am not familiar with who or what my account manager is. Despite multiple attempts to reset my password and clicking on the "send me an email to reset password" option, I have not received any password reset emails. My primary goal is to cancel my membership prior to the renewal billing cycle.

Good morning, I experienced an issue yesterday with the location of the car I reserved from 4:30 to 10:30. Arriving at 4:20, I couldn't locate the vehicle as there were no Zipcars in sight. After spending an hour and a half searching, I had to cancel the reservation. Subsequently, I booked another car on Power and Brooke Street. I'm requesting a refund for the canceled reservation totaling $77. I tried contacting customer service yesterday but was on hold for 40 minutes with no assistance. Currently, I've been on hold for an hour. Please contact me at your earliest convenience. Thank you.

I want to express my gratitude for the great service provided. Today was my first ride, and everything was going well until I parked to bring some items inside. When I tried to start the car, it wouldn't turn on. After multiple attempts to jump-start the car with the help of five people, it still won't start. I suspect it might be an issue with the starter. It's 7 o'clock in the morning, and I am concerned about potential high late fees. I tried reaching customer service, but encountered long wait times and then got disconnected. I'm hoping for assistance as the car is currently at my home, showing as returned, and I'm unsure about the next steps. This has gone from a positive experience to a highly stressful situation, especially with a busy workday ahead and personal commitments. Your prompt response would be greatly appreciated.

I sent a message more than 16 minutes ago and still haven't received any response. I couldn't reach customer service, and this service has been unhelpful as well. The car alarm suddenly went off, causing a commotion while I was in the middle of cooking. I had to rush to silence it to avoid disturbing my neighbors and was worried about getting the police involved. Now the car won't start, and despite attempts to jump-start it, it's stuck. I urgently need assistance to return the car to its owner. This situation is causing a lot of trouble, especially considering my busy work schedule and upcoming guest arrival. Please, someone, get in touch with me to resolve this as soon as possible.

I encountered an unexpected emergency at the last minute, and unfortunately, it coincided with rainy weather and a left rear spare tire already on the car. I want to apologize for delaying the next Zipcar member scheduled to pick up the vehicle at 9 a.m., but the heavy rain and the spare tire made it challenging to safely transport my family to their appointments. I opted to wait until the rain subsided before driving. The car is currently unstable from using the spare tire during inclement weather, and I would appreciate an extension for another 24 hours on the Subaru Impreza with license plate C34KBN under the name Inacio. Due to time constraints, I am unable to wait on hold to speak with customer service. Please inform Zipcar members about the car's situation with the spare tire, as I had to go out of my way to access it. My contact number is [redacted].

I am struggling to return a Zipcar as my card and iPhone are not cooperating. I have been attempting to return the car since 8 am but encountered issues accessing the vehicle. I spent over two hours on hold with customer service, where the representative disconnected the call after I explained my predicament. This is not the first time this has happened, and it is frustrating to wait for assistance during an urgent situation only to be hung up on. The car is currently parked at my home, and I cannot start it due to app malfunctions. I have tried contacting Zipcar, but their recording states they are unable to answer. I do not want to be charged for this technical problem. Please retrieve your car promptly.

I have a reservation for tomorrow, August 10, [redacted], and just received emails tonight, August 9, [redacted], that my booking has been changed. Originally, the car I booked was conveniently at a parking lot near my apartment building, but now it has been relocated to Manhattan. This sudden change is causing significant inconvenience as I needed the car for a specific purpose. I have attempted to contact customer service, but unfortunately, I have been unable to reach a representative over the phone.