What is Zipcar's cancellation policy?
Asked a year ago
Zipcar's cancellation policy allows members to cancel their reservation up to 3 hours before the scheduled pick-up time without any penalty. However, if the cancellation is made within 3 hours of the pick-up time, a fee will be charged. The exact fee amount varies based on the membership plan and location, so it is advisable to check the specific details on the Zipcar website or app. It's important to note that late cancellations or no-shows can result in the full reservation cost being charged to the member's account. In case of extenuating circumstances, such as a sudden emergency or last-minute change of plans, it is recommended to contact Zipcar's customer support for further assistance and to discuss potential alternatives.
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