When filing a complaint to Westin Hotels, it is important to identify the owner and find out who to contact. If possible, collect evidence (e.g., photos or videos) of any problems with the property before writing your letter. Explain in detail why you are dissatisfied with your stay and what the hotel should do about it. Then send off this information as soon as possible.
Westin and its properties generally receive great reviews from guests. However, sometimes guest stays don't warrant rave reviews. As a Westin guest, you can voice concerns or file a complaint with the hotel if something about your stay did not meet with your expectations. However, if you are not satisfied with the resolution provided by hotel management, there are several ways in which you can escalate your complaint. Here are the steps to file a complaint about the property to Westin Hotels.
To file a complaint against Westin Hotels, find out which property has the issue and its contact details.
You should know who is responsible for the property. The best way to find out who owns or operates the Westin Hotels in your area is by asking the hotel staff. The staff can give you contact information for the general manager or director of operations, who may help with your issue.
The more information you can provide Westin Hotels, the better the property can help resolve your issue. These include:
When writing your complaint letter, be clear and concise. You need to state your problem clearly in the first sentence so that Westin can understand your complaint.
If possible, include all relevant details to let it understand your situation and decide what action to take. Be specific but don't go overboard with unnecessary details. Keep it short but sweet.
Now that your complaint is ready. It's time to send it off. Ensure you send your letter to someone who can help resolve your issue. Be polite and professional in your correspondence.
Once you file the complaint, wait for Westin Hotels' response. If you don't hear back within a week, follow up via email or phone.
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