Western Union Customer FAQ

We're sorry to hear that you're having issues receiving your transfer. There could be multiple reasons why your ID was blocked by Western Union, such as issues with your ID verification failure, suspected fraudulent activity, or a breach of Western Union's terms and conditions. Unfortunately, we cannot provide you with a detailed reason due to privacy and security concerns. We recommend that you get in touch with Western Union's customer service directly for a more detailed explanation and a possible resolution. There is a link to the most up-to-date contact information right here on this page that you are viewing.

To pick up cash from Western Union, you will need to follow a few steps: 1. Visit a Western Union agent location: You can find these locations on the Western Union website or App. 2. Provide the necessary information: You will need to give the agent the tracking number (MTCN), your government-issued ID, and the sender's full name. 3. Sign the receipt: After verifying the information, the agent will give you a receipt. Sign this receipt and receive your cash. Please also note that all information provided should match the details provided by the sender to ensure a smooth transaction. Different countries may have additional requirements.

To send money to Italy through Western Union, you'll need the recipient's full name as it appears on their government-issued ID, their address, and their bank account information if you're sending money directly to their bank account. Be aware, the specific information required could vary based on the service used - for instance, sending money for cash pickup or direct to bank account. You might also need to provide your own identification and the purpose of the transfer. Do make sure you check the specific requirements when setting up the transfer.

We're sorry, but it's crucial to note that for security reasons, financial institutions typically require a form of identification to cash checks, including those issued by Western Union. This not only protects the institution, but it also protects you by preventing anyone else from cashing your check. It is recommended to have a government-issued ID for such transactions. In exceptional cases, some institutions might allow you to cash a check without an ID but they would still need proof that you are the person the check is made out to, which could be nuanced and potentially more complicated than providing an ID. We highly recommend having an identification for the process.

If your transfer has been blocked, it may be due to a number of security reasons. Western Union might have questions about the transaction, need more information from you for verification, or it could be related to their efforts to prevent fraud. To release the blocked transfer, you'll need to get in touch with Western Union directly. Note that there's a link to the most up-to-date contact information right here on this page where you can call or email them. Have your transaction details ready to provide to their customer service. They'll guide you through any necessary steps to resolve the issue.