Wise Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If you don’t have the six-digit PIN to activate your Wise debit card, you can try to retrieve it through the Wise app or website. Typically, there’s an option to regenerate or reset your PIN. Follow the prompts provided in the app or website to obtain a new PIN. If you still face issues, the most up-to-date contact information for further assistance is available right here on this page.

If your TransferWise account is closed and there are still funds remaining, TransferWise will typically return these funds to the original source of payment. This process may take up to 10 business days. If for any reason the original source is not available, TransferWise will contact you to arrange an alternative method for refunding. It's important to ensure your contact information is up to date to facilitate this process. Please note that your balance will be converted back to the currency of your original payment, which may be subject to exchange rate fluctuations.

We're sorry to hear you're having trouble logging in. Ensure you're entering the correct username and password. If you've forgotten your password, select the 'Forgot Password' option on the login page to reset it. If you continue to experience issues, it could be due to temporary system errors. Try clearing your browser cache or switching to a different browser. If you're using the app, you can try reinstalling it. If none of these steps resolve the issue, it might be a more specific problem with your account. For security reasons, it's best to contact TransferWise directly to solve this.

To change your phone number on TransferWise, you don't need to speak to anyone. Simply log in to your account and navigate to the 'Settings' page. There you'll find the 'Phone' section where you can click on 'Edit' to change your number. After entering your new phone number, you'll need to confirm it with a security code sent to that new number.