Wise Customer Service Issues

Hello, I attempted a transfer with Transferwise some time ago. Unfortunately, it did not go well. Despite positive phone conversations with their staff, I consistently received emails afterward with conflicting information. I am still waiting for the refund promised. I hesitated to work with Transferwise again, but their employees were friendly and suggested I make the next transfer over the phone with their support. Now, I cannot find Transferwise's phone number. I attempted another transfer, with a promise that the funds would reach my acquaintances by the 29th of December. It is now the 30th, and the money has not arrived. It's unfortunate that my experiences have been negative. I would appreciate if they could address my two cases and contact me by phone. Transfer numbers: [redacted]71 and the previous case: [redacted]15. Despite any mistakes on my part during the first attempt, they should have detected them and reached out to me. Their lack of support in retrieving the money reflects poorly on their reputation. The documents stated that if any contact information or details were incorrect, the money would be automatically returned. Unfortunately, the information provided by Transferwise was inaccurate. I hope to hear from them promptly. Best regards, Kristen Weeske-Lange Sent from my iPhone.

I attempted to verify my account on Wednesday, 6/1/[redacted], using my driving license. However, I received an email today stating that my verification failed due to an expired ID. The UK government has extended the license renewal date by 11 months because of the COVID-19 pandemic, so my license is still valid. I have already applied for a new license but won't receive it for two weeks. Kindly confirm if the money will be transferred or refunded promptly. Thank you, John Q. [redacted]

I encountered an issue while trying to log in to my TW account. Despite entering the correct login details multiple times, I received a message indicating a wrong username or password. After attempting to reset my password several times, I did not receive any emails with instructions to do so. Upon another login attempt, I was surprised to discover that my account had been deactivated without prior notice. This has hindered my ability to carry out necessary transactions and address the deactivation. I kindly request guidance on how to reactivate my account and resume its functionality. Thank you.

Membership Number P[redacted]3: I initiated a transfer yesterday evening and promptly headed to the bank to send the money. I verified with the bank that the funds left my account at 6:58 PM last night. This morning, checking the transfer's progress, it shows the money has not been received yet. The information displayed keeps changing, initially suggesting a 2-hour wait, then indicating it had not arrived, followed by a 4-hour timeframe, then back to not received. Upon rechecking, it now suggests the transfer may take up to 18 hours. I am concerned about the whereabouts of the money and the delay in processing the payment. The transaction is from Commbank, and the receipt number is N[redacted]20, with the reference number being P[redacted]3. Please provide guidance on the matter. Thank you.

I didn't receive my payment last night when I placed the order. There were two issues. Firstly, it appears that the money I sent from my NATWEST account to cover the payment was credited to my account with you instead, causing confusion about the payment to my Spanish account. I had to cancel the original payment and send the money from my Transferwise current account. Secondly, you mentioned in an email that you couldn't verify my payment as the photo I provided (a webcam selfie since I don't have a smartphone) was missing details. You requested a passport copy, but the email lacked a link to submit it, adding to the frustration. Despite your website indicating that you had all necessary information, the money was still not sent. This experience has tarnished the excellent service reputation you've had with me for years. Please clarify how I should provide any additional information or photos to prevent this issue from repeating next month. Thank you.

I would like to address an issue regarding a money transfer of [redacted] Euros that I made from my French LCL bank to my Indian Bank account using the Transferwise app on January 16, [redacted]. The app confirms the successful transfer on the 16th, and I have received the [redacted] Euros in my Indian Bank account. However, my LCL bank statement shows a second transaction of [redacted] Euros on the 17th, which did not occur, resulting in a total deduction of [redacted] Euros from my LCL account. The bank's statement indicates that [redacted] Euros was deducted twice, which I believe is an error caused by the Transferwise app. I urge you to investigate this matter promptly and address it as a matter of urgency.

On February 8, [redacted], I received an email from TransferWise notifying me that someone had opened an account in my name. As a 76-year-old senior citizen with disabilities, neither I nor my husband engage in money transfers. Suspecting a scam, it appears a fraudster obtained some of my information in November. I have no knowledge of TransferWise at all. The individual who potentially acquired my details claimed to be named Alex Smith Williams. I urgently request the closure of the TransferWise account, as my identity was exploited unjustly, which is unacceptable.

Hello, I would like to share that a week ago, my family member, Angad S., sent me [redacted]€/ [redacted].30 INR from India to Germany. Unfortunately, the transfer was cancelled, and he is patiently waiting for the refund so he can resend the money to me. It is important to know when he can expect to receive the refunded amount, as he does not have additional funds readily available. According to the official document from his bank, the refund should have been processed within 4-5 working days. However, it has been over a week, and the funds have not been credited back to him. Your prompt response regarding the exact date of the refund would be highly appreciated, as it will enable him to assist me by sending the money to Germany at the earliest opportunity. Thank you.

On February 3, [redacted], I attempted to send money from Banco Santander in Spain to my daughter's Lloyds Bank Account using TransferWise for a more favorable rate. After noticing the delay and my daughter not receiving an email as promised by February 4th, I contacted TransferWise. Unfortunately, I ended up speaking to someone who asked for personal information and requested my credit card details to "test" the money transfer. Despite my anxiety, I complied and the money was not returned by the promised date of February 8th. Thankfully, after informing Santander, they stopped the transfer, the money was returned to my account, and my card was blocked. It was then I realized the funds had been taken by the fraudulent party. It would be helpful if there was a way to verify legitimate contact numbers online to prevent others from falling victim to similar scams.

Hello, I would like to share an issue I am currently facing involving Etoro and TransferWise. Last August, my TransferWise account was closed due to a request for specific statements regarding my bank transfers, which I did not provide, leading to the deactivation of my account. Recently, Etoro informed me that in order to cancel the withdrawal method linked to my inactive TransferWise account, I need a Notice of Cancellation from TransferWise confirming the deactivation. Despite my attempts, TransferWise refuses to provide this notice, leaving me unable to proceed with Etoro. The lack of cooperation from both parties has resulted in a frustrating deadlock. Any assistance or advice on how to resolve this matter would be greatly appreciated. Best regards, Nicola C.

Hello, I am inquiring about two transfers sent to Brazil: 08/02/21 £[redacted] REF [redacted]24 09/02/21 £[redacted] REF [redacted]65 I have submitted all required documents to your partners in Brazil (Banco Rendimento), but it seems they are not prioritizing my request to receive the funds. Despite my efforts to contact them by phone throughout the day, I have had no success. Could you please assist in either releasing the funds or returning them to my UK bank account? I am increasingly frustrated with Banco Rendimento's services and would appreciate an alternative method to process my transfers. I have been a customer for several years and am disappointed with the inadequate service provided by Banco Rendimento. Thank you in advance for your attention to this matter. Best regards, Kleber Magalhães CPF [redacted].[redacted].[redacted]-49

I recently attempted to sign up for TransferWise using my email address, [redacted], but was informed that the email was already registered. Despite trying to log in and requesting a reset email, I have not received any emails. I have checked all email folders, but still no luck. I am unsure whether someone else has already used my email for an account or if there is a technical issue with the website. I need to make an urgent transfer to Brazil. Any advice on how to proceed would be greatly appreciated. Thank you.

Hello, I am seeking assistance with my Twitch account login issue related to 2FA. Previously, I received emails at my main email address, [redacted], but recently, I've been asked to use Authy, a new app, for 2FA, which sent a verification code to an email address, [redacted] Unfortunately, I can't access this email associated with TransferWise. The code may have expired by now, hindering my Twitch login. I'm a small Twitch Streamer facing difficulty due to this change. Your help in resolving this matter would be greatly appreciated. Thank you for any assistance you can provide. Sincerely, Marc Hommen

Hello, I'm writing to inform you of an issue regarding my TransferWise accounts. Initially, I had an account under the email [redacted], which I closed. Subsequently, I opened a new account using my other email, [redacted] Unfortunately, I made an error recently that resulted in Preply directing $[redacted] to my deactivated [redacted] account instead of the active [redacted] account. The funds are currently inaccessible, causing me inconvenience. I kindly request TransferWise to transfer the $[redacted] from my closed account to my active [redacted] account. Alternatively, if feasible, I would appreciate it if TransferWise could reactivate my [redacted] account to facilitate receipt of the funds. Thank you for your prompt attention to this matter. I apologize for any oversight on my part. Sincerely, ~Nile S.

I made a money transfer on February 04 with the transaction number #[redacted]89. The receiver has not received the money. After contacting TransferWise customer service, I was informed that I mistakenly sent the funds to a savings account instead of a current account. TransferWise advised me to ask the receiver to check their system for the money. The receiver contacted their bank, but they could not locate the transferred amount. I am unsure of the next steps to take. The recipient confirmed that the money is not in their bank account yet. I appreciate any help with resolving this issue. If possible, please contact me at [redacted]. Thank you.

Dear Transferwise Team, I, Jasmina Hofmann, would like to inquire about when you plan to refund me my balance from the card with the following details: 5[redacted] 9[redacted] Expiry 04/23 JASMINA HOFMANN963-[redacted]. Since you have blocked my card for unknown reasons, leaving me with no way to access my saved/deposited prepaid balance and have dismissed me with "icy ignorance," I kindly request you to transfer my remaining balance to the IBAN provided below! I have noted a 7-day timeframe for this transfer process, starting today, Tuesday, 09.03.[redacted]. If the balance is not available on the account listed below by Tuesday, 16.03.[redacted], I will take legal action against your company. This is my FINAL WARNING! I must add that you are a TRUE paradise for "scammers, fraudsters, imposters, in general, LICE-INFESTORS." Congratulations! 0 stars/Grade 6 Thank you in advance and best regards, Ms. J. Hofmann Details: NAME: JASMINA HOFMANN IBAN: DE 94 [redacted]0 [redacted] 07 BIC: VBMHDEF5XXX

Dear Wise Customer Support, I have been eagerly awaiting the deposit of my funds into my BBVA bank account but have yet to see any progress. I am concerned that there may be issues surrounding the closure of my Wise account without any clear reasons provided. I urgently request the return of my funds totaling €2,[redacted] Euros to my BBVA account with the following details: BBVA ES14 0[redacted] 9[redacted] [redacted]. Despite multiple emails sent, I have not received any responses. This lack of communication is worrying and prompts me to question the credibility and commitment of Wise to its clients. I recently noticed that my brother-in-law also faced challenges with Wise, as indicated in complaints on social media platforms. My case number is [redacted]0, and I am located in Spain. Thank you for your prompt attention to this matter.

I have been waiting for over a month to receive a payment of [redacted] Euros. My account activity always shows a €[redacted] transfer from SO CONSULTING with the message "receiving" and "needs your attention". I have been in contact with a woman named Sonia at WISE. She mentioned that the issue would be resolved. I provided information about the transfer and spoke with the sender and their bank. They confirmed the money was sent to Wise, but the funds have not been released to me. I am confused about the delay. I need to understand why the money is being held. The lack of communication is frustrating and unwarranted. My attempts to reach out have gone unanswered, and calling only results in long waits on hold. Please address this promptly as I urgently require the funds.

My identity has been compromised, and an unauthorized account has been created in my name with my bank details for transferring funds without my consent. Multiple fraudulent transfer attempts have been made, making it appear as if I am transferring money to my own account, which is not the case at all. I need all transfers from this unauthorized account to be stopped immediately and the account to be closed. Enclosed is the most recent email notification I received from you for reference. Thank you.

To Whom It May Concern, I am writing about my GBP account details. I am Sandra Osaromese, the rightful owner of the account with number [redacted]8 and the associated IBAN number GB26 TRWI 2[redacted] [redacted] 98. I was supposed to receive a payment from DIANE BAILEY-MOORE on March 12, [redacted], for the purpose of renovating a home purchase in London. However, the money has not yet been received from my bank. I would appreciate it if you could look into this matter. I believe customer satisfaction is important to your establishment. Please contact me via email. I have attached a copy of the payment receipt for your confirmation. Thank you. Sincerely, Sandra Osaromese