Wise Customer Service Issues

Dear Sir and Madam, I am Marco Hiltscher, and I believe I have been deceived in a transaction involving my Harley Davidson through your platform. Mr. Mario Hartl, supposedly from Austria, purchased the motorcycle and provided me with a payment receipt. An email from TransferWise verified the money transfer. Suspicions arose as he requested [redacted] euros for transportation and [redacted] euros for customs fees, totaling [redacted] euros, with assurances from TransferWise covering the costs. After these payments, Mr. Hartl ceased communication. I intend to report this as fraud. I request your cooperation and would appreciate your guidance on the necessary actions. I have attached relevant email correspondence for your reference. Sincerely, Marco Hiltscher

I made two separate money transfers: 1. $10 USD ($8.95 transfer amount + $1.05 transfer fee) 2. $72 USD ($70.95 transfer amount + $1.05 transfer fee) Initially, I sent $10 USD and received confirmation that it was on its way. Later, I sent $72 USD to the same recipient and confirmed that it was also on its way. After a few days, I received an email stating there was an issue, and I will be refunded $8.95 USD within 2 days. Kindly process a full refund, including the fees incurred due to this problem. I ensured that all bank details were accurately provided. I eagerly await your prompt response!

Hello TransferWise, I have a question. I would like to deposit money in euros into my TransferWise account. Then, I want to transfer this money to a US dollar account in the UK owned by the online broker Etoro. Etoro will credit this money to my Etoro account based on the purpose of my transfer. Everything should work fine up to this point. Now to my problem: At some point, I want to transfer money back from my Etoro account to my TransferWise account. The account details of my initial deposit from TransferWise are automatically saved by Etoro as the withdrawal account. My question: I would like to know if I'll have a specific account number at TransferWise for this withdrawal, or if the money goes to a collective TransferWise account and is only added to my TransferWise account based on the purpose of the transfer. Firstly, I don't know if I can edit the purpose at Etoro myself. Secondly, it could be that the account for an Etoro withdrawal must belong to me personally. My support request at Etoro has not been answered yet. I would appreciate a reply from you. Best regards, Daniel Däberitz

I encountered an issue sending money to my wife through a mobile app. The app prompts me to give it attention, which is confusing as I just want to transfer funds to her bank account. My WesternUnion transactions have been smooth, so I expect the same from TransferWise. However, when I attempt to log in on my computer, it gets stuck without logging me in. The same occurs on the mobile app as well. I am frustrated by these obstacles when all I want is to access my TransferWise account. I am in need of assistance to resolve these persistent problems with money transfers.

Dear Sir or Madam, I have a TransferWise account and previously successfully transferred EUR to my account. I am now having trouble locating my account number on the platform since it seems to have changed. I usually use my debit card for transfers, so I find myself in a bit of a predicament. Could you please provide guidance on where I can access my account details once more? Thank you for your assistance. Kind regards, KH Frank

Subject: Verification Issues - Assistance Needed Dear Team, I am still encountering issues with the verification process, despite the assistance of your two helpful customer representatives. It seems like my laptop is having trouble with the photo upload feature. Regardless of which option I select, none of the fields accept my photo. The representatives, particularly Katja, suggested sending both photos via email for a Transferwise staff member to assist with the upload. However, my initial attempt was unsuccessful, and I was asked to try again without receiving confirmation of success. I am inquiring about the future of my transfers through Transferwise, as my family in Thailand relies on this money monthly. If it is not possible for a team member to assist me, please let me know so I can transfer the funds back to my own account. I would be disappointed as I have been satisfied with the service thus far. Apologies for reaching out via this email address; it was the only one available during the assistance process. I kindly request a response to help me plan my transfers accordingly. Best regards, Gerhart Ingram

I recently reached out to your colleague regarding an email I had sent on December 14th. Typically, I receive a response within a couple of days. I sincerely hope everything is okay on their end. As previously mentioned, we are not in a rush but are eager to make progress. Here is the message I sent: "Dear Martin, I am following up to inquire if a decision has been made regarding our appeal. While there is no rush, we are looking to set up an account promptly to facilitate payment of the share capital and any pending invoices. Kind regards, Jan Simons" Sender: [redacted] Sent: Monday, December 14, [redacted] 10:14 AM To: 'TransferWise' <[redacted]> Subject: RE: Update on your TransferWise for Business account

Transfer Details: [Redacted] I took out a credit with Migros Bank in Switzerland. I have transferred this credit to Brazil using TransferWise to my husband's account. Now, the bank there is requesting some documents and forms to release the funds. I received an email from you (Fernando) stating that numerous forms are needed. Could you please clarify what is actually required? My husband and I have been in a registered partnership in Switzerland for 15 years. My husband is currently in Brazil on vacation with his family and intends to use the money to purchase a property. What does the Brazilian bank need to release the funds to him? Marriage certificate? Swiss residence and lease agreement? Identification documents? I would appreciate a prompt response. Thank you very much, Martin S.

Hello, I initiated an exchange from AUD to MYR on 23 December [redacted] at approximately 10:04pm (Melbourne time). To proceed with the transaction, I transferred AUD [redacted] via online banking using the following details from TransferWise: - BSB: [redacted] - Account Number: [redacted]20 - Reference: P[redacted]5 - Bank Name: Monoova (***Note: the system generated "Cuscal Limited" as the bank name automatically after inputting the BSB***) I have completed the transfer indicating the Bank Name as "Cuscal Limited". I would like to inquire if there will be any issues due to the difference in the generated Bank Name. Thank you for your assistance. Best regards, CC Saw

On December 14th, I made a transaction using my credit card with deferred debit. Typically, payments made after the 13th of the month are deducted from my account at the end of the following month. However, this time, my bank debited the money at the end of December because TransferWise requested payment on December 12th. I am quite astonished that payment was requested before the transaction's completion date. Can you please provide me with more information on this matter? Thank you. I will send you a screenshot of my account detailing this issue.

Good morning, I am writing to seek assistance regarding my recent unsuccessful transaction. My membership number is P[redacted]8. When attempting to send money to our consultant in the UK, we encountered an issue where the recipient's bank was unable to accept the funds. After contacting the bank, they informed us that the account is not set up to receive international payments. They advised us to inform Transferwise to send the payment as a faster payment from a sort code without including a BIC, as this might have caused the previous transfer to fail. Unfortunately, the recipient does not have an alternative account. Your help in resolving this matter would be greatly appreciated.

Dear Sir or Madam, I am very interested in helping my friend, Badung from Indonesia, open a business bank account for his IBC company in Seychelles. We plan to do business together, but I have heard there might be complications due to his company's location. Badung is not in need of a debit card, just looking to manage multiple currencies with cost-effective exchange rates using your multi-currency bank account. I look forward to your response. Best regards, Oliver Weidner

Hello, I hope you're enjoying the holiday season. I would like to thank you in advance for your help. I have been trying to transfer funds from my Transferwise debit card to my BNZ NZ bank account, but have been unsuccessful. I have emailed about this issue previously from my email address, [redacted] While I have successfully used Transferwise with other accounts, I am confused about how to transfer money into my BNZ account without the Swift and BIC numbers. When setting up a recipient, it only requires the bank account number, and I believed it also needed the BIC and Swift. I have been attempting this for months and would appreciate your assistance in resolving this matter. The emails from Transferwise have not provided the clarification I need. Thank you, Paul Golden.

I have been a Transferwise account holder for several years. I recently encountered difficulties logging in due to forgetting my password, prompting me to reset it. After setting up two-factor authentication, I realized my registered phone number was outdated. I updated it to my current Maltese number as I am currently residing in Malta. Despite receiving the login code on my Maltese mobile, the website would not grant me access. The interface displayed a locked padlock symbol and instructed me to enter my password, which did not resolve the issue. Although the site offers the option to log in with another account, I do not possess one. This situation is perplexing, and I urgently need to transfer funds. If necessary, I am willing to disable two-factor authentication as my account has remained secure without it. I would appreciate guidance on resolving this matter promptly. Thank you. Michael

Buongiorno, sono Izaguirre. Ieri ho inviato [redacted] euro, ma ci sono dei problemi con la documentazione. Come posso risolvere questo inconveniente? Ho inviato i documenti del destinatario anziché del mittente, quindi il denaro è attualmente fermo presso di voi e ne ho un bisogno urgente. Spedisco con voi da 3 anni e non ho mai avuto simili questioni. Vi prego di rispondermi tempestivamente. Grazie. Il denaro è intestato al Sig. Humberto Kostia Quijada Loyiola.

Dear Customer Support, I am having trouble determining which account number to input in step 3 (Recipient) while transferring money to my IBKR account in the US using Transferwise. I have initiated a deposit to my IBKR account to transfer funds from a Malaysian bank to my trading account in the US. The notification from IBKR provides the following details: - Wire Funds to Citibank N.A., Hong Kong - Bank/Branch Code: [redacted]/[redacted] - SWIFT/BIC Code: CITIHKHXXXX - Bank Account Title & Address: Interactive Brokers LLC, One Pickwick Plaza, Greenwich, Connecticut [redacted], United States - Bank Account Number: [redacted] - Payment Reference/For Further Credit to: U[redacted]/y.c.chung I encountered an issue in step 3 where it requires the bank account number of the recipient. Although I entered [redacted][redacted] as instructed, I received an error message for an invalid format. It only accepts [redacted], which is the reference number of my trading account. I am concerned about making a transfer to the wrong account if I proceed with the reference number. Please clarify which number should be entered. If "[redacted]" is the correct number, what format should be used? I tried [redacted]-[redacted] and [redacted]99-[redacted] with no success. I would appreciate a prompt response.

I am attempting to send [redacted] euros from Germany to India. The amount has already been deducted from my German bank account and was supposed to arrive in the Indian account by December 29, [redacted], at 12:37 PM IST. Unfortunately, the transfer is still pending, as Transferwise claims the money has not been debited from the German bank account yet. Looking forward to your prompt response. The Transaction ID for Transferwise is [redacted]05.

Good morning, I'm reaching out to inquire about the status of my deactivated account. I was informed to wait for 60 days back in November. There is still money in my account that I need access to. Below are the account details: Sort code: 23-14-70 Account number: [redacted]1 I would appreciate a prompt response today. Best regards, Augustine

Hello there, I am involved in private bulk commodity payment transfers and have one scheduled for this coming Monday. Here is a breakdown of my situation: 1. The payment is from Santander Bank in Reading, Pennsylvania. 2. The value is approximately USD $26 million. 3. I need the payment to be immediately reflected in my TW account. If my sender can set up a TW account to receive the amount and transfer it to my TW account, I can then quickly forward it to a third party for their share in the business. 4. I am open to receiving the funds in either USD or EUR. My questions are: 1. Can TW accept this amount in my Buyer's TW account if it's made from their bank for instant reflection? If so, what payment method should be used? 2. If this method is successful, will my TW account be able to send the majority of the funds to a third party with a TW account, or are we limited to using SWIFT for the entire process?

Dear respected organization, I hope this message finds you well. I am writing regarding an issue with my accounts at your bank. My name is M.S. Imtiaz, and I have a company, ZASQUICK LTD, registered in the UK. I reside at [redacted] Merridale Street West, Wolverhampton, WV3 0RP, United Kingdom. I have both a business and personal account with your bank under the same email. Unfortunately, my account was blocked after a recent transaction of 25 pounds to an Australian ATM card ending in [redacted], with transaction code [redacted]44. I kindly request your assistance in unblocking my account promptly. I have attached a screenshot of the transaction for your reference. Thank you in advance for your attention to this matter.