What Do I Do If I'm Having Trouble Sending Money with TransferWise?
If you are attempting to send money with your TransferWise account and are experiencing problems, we've outlined what steps you should take next.
TransferWise is an online money transferring platform. Users can use the platform to transfer money internationally for a small fee. The company was founded in 2010 and supports more than 750 currencies. If you're having trouble sending money with TransferWise, there are several avenues you can access for assistance. Keep reading for a full list of all your options.
Common Problems
Before reaching out to TransferWise for support, check you aren't encountering any of the below common problems:
Your TransferWise name and bank account name don't match.
Bank transfer was sent to the incorrect bank account. Check the 'Activity' section of your TransferWise account and ensure the details for the transfer are correct.
The bank transfer amount and the amount you selected on your TransferWise transfer don't match. If this happens, TransferWise will send you an email and ask you to reset the transfer.
Every TransferWise transfer is provided with a unique reference number beginning with P. This needs to be included in the bank transfer to TransferWise to identify your payment correctly. If your bank didn't include this information, you'll need to get a proof of payment document from them to present to TransferWise.
- TransferWise works best on Google Chrome or Mozilla Firefox. If you're having technical issues, try enabling cookies and clearing your cache. If that doesn't work, try switching to incognito mode.
Contact TransferWise Customer Support Via Phone
If you've checked all of the above possible issues and are still having issues sending money with TransferWise, you'll need to contact the customer support team. You will need to provide personal and contact details to confirm your identity. If the agent is able to send your transfer for you, ask them for an email confirmation of the transfer. Keep the agent on the line until you have received and reviewed the email.
ContactTransferWise Customer Support Via Email
Select 'Log In.'
Sign in to your account with your email address and password. Alternatively, you can sign in to your account with your Facebook or Google accounts.
Select 'Send an email.'
Fill out your email address.
Under 'What's your questions about,' select 'Something else.'
In the text box, provide as many details as possible about your issue.
Click 'Send email.'
The TransferWise team will respond to you within two business days. If you're in a rush, this isn't the fastest option, and you should call into the support team instead.
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