To report to Walmart about a delivery issue, fill out the online contact form if you prefer using that method of communication. The form includes a drop-down menu for different topics and subtopics, including delivery issues. If you select that topic, choose the Contact Us link and complete the fields with your name and address and what happened with your delivery. Review your details before submitting your form.
The best thing to do is to visit the Walmart website if you have an issue with a delivery and want to report it. You'll need your tracking number, so keep that handy before you call. You can also go to Walmart's Contact Us page and fill out the form if you'd prefer online over the phone. Here are the steps to report an issue with Walmart delivery.
Go to the Walmart contact page and find the Delivery tab. From there, you can choose between domestic or international. Then, select Walmart Grocery Delivery.
You can open a customer service case by visiting the Walmart website and searching for Customer Service. A page will pop up with a search box labeled Find Products. Click the Ask a Question button on the right. This will bring up the contact form.
From there, choose the Ordering option in the menu that appears. Then, fill out your order number and email address and select I Have an Issue With an Order from the menu. After that, you will find two options. You can click I Need Help Resolving an Issue With One of My Orders or you can click I Need Help Resolving an Issue With My Walmart Credit Card. Click whichever applies to you.
Get photos of everything you received in the order — each item individually and together in its original packaging and out of its packaging. That way, if an item goes missing or is damaged, you have photographic evidence that it didn't look like that when you got it.
The next box will ask you for more details about what went wrong with your order and what you want Walmart to do.
Once you make these selections, click Submit Order Review. After you submit a claim through the Walmart website, you'll receive an email with a confirmation number. You'll receive another email explaining your next steps and any ways to follow up on your claim.
Call the customer service number and request that it opens a case for you to get your issue fixed. Support will ask for information, such as your name, address, email, phone number and purchase date. It will ask for the order number for the item(s), which you can find on the receipt in the delivery box. Then, it will connect you with an agent who will handle your case. You'll be asked if there is anything else it can do for you and if it has resolved everything satisfactorily.
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