In a nutshell: There are many reasons you might want to request a refund from Walmart, such as that your package never arrived or it was damaged. The company makes it easy to request a refund and reach a prompt resolution. Try the following steps to start the process.
There are many reasons you might want to request a refund from Walmart, such as that your package never arrived or it was damaged. The company makes it easy to request a refund and reach a prompt resolution. Try the following steps to start the process.
Visit the Walmart website.
Find the menu on Walmart's homepage. It's in the upper-left corner of the website, represented by three white horizontal lines on a blue background.
Click on the three white horizontal lines to expand the Walmart menu.
Browse the menu until you find the "Help" line. It's approximately halfway down the menu and has a "?" in a circle to its left.
Click on "Help," which will take you to the Walmart Help Center page. It will say "Hello, choose a help topic or chat with us" at the top.
Scroll the page until you find the line that says "Returns & Refunds."
Click on the down-pointing arrow to the right of "Returns & Refunds." This will open a secondary menu.
Look for the "Refunds" line, which should be directly at the top of the sub-menu. Click on it. This will take you to the "Refunds" Walmart page.
Read the refunds page for details about the various refund timelines and other important refund policies, including if you want to return in-store items without a receipt or if you cancel an order.
A Walmart representative will likely ask why you want a refund, so be prepared to provide an explanation. If an item was damaged, it can be a good idea to take pictures beforehand in case you need to show them to the representative. Please move on to the next step if you still need assistance getting a refund from Walmart.
It's best to contact Walmart customer support if you still need help getting a refund for a purchase. One option is to scroll down on the refunds page until you find the line that says, "Didn't find what you were looking for?" followed by a blue and white "Chat with us" button. You can either speak with a representative via chat or call Walmart customer service.
Walmart makes it easy to get the information you need about requesting a refund and contact a customer service representative directly for assistance. It's ideal to initiate your request as soon as possible, as there may be a time limit for attempting to recover your money. Contact the company once you realize there's an issue, especially if you've already had the item for a while.
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