Square Customer FAQ

The 4-digit code is a security measure Square uses to verify your identity. If you can't remember it, you can follow these steps to reset it: 1. If you're logged in, go to Square's 'Account & Settings'. 2. Choose 'Personal Information'. 3. Under 'Security', click 'Change 4-Digit Code'. 4. Enter your new code twice and click 'Confirm'. Remember, it's very important to keep your 4-digit code safe and confidential. It's also important to remember it, as you'll need it for various purposes such as contacting Square's Customer Service or confirming your identity when making certain changes to your account.

To change your verification phone number with Square, you'll need to access the Account & Settings section on your Square Dashboard. Once there: 1. Select Personal Information. 2. Under Phone, select Edit. 3. Enter your new phone number and select Save. Please ensure that your new number is one you can easily access, as it will be used for verification purposes, such as login approvals and account changes.

If you're unable to manually enter customer credit card numbers using Square, it could be because you haven't enabled this feature. To enable card-not-present transactions, navigate to the Square app on your device, tap on the three horizontal lines (also known as the hamburger icon), then tap Settings. Scroll to the Payment Option section and switch on the Manual Card Entry option. Remember that manually entered transactions are prone to higher transaction costs due to an increased risk of fraud. Always endeavor to use the card reader whenever possible. If the issue persists despite correctly enabling this feature, it identifies a technical problem that might need further assistance.

Sure thing, you can change your linked phone number with Square directly through the Square Dashboard. After logging in, click on "Account & Settings" under your account profile. Select "Personal Information" and then "Phone Numbers." Here you can add a new number by clicking on "Add Phone Number," or edit an existing one. Be sure to save any changes you make. If your new number is also associated with another Square account, you may need to resolve this before updating your number successfully. Please note, Square might send you a verification code to confirm this change for security reasons.

We're sorry to hear you're having trouble accessing your Square account. Here are a few steps to consider: 1. Check your spam or junk mail folder for the email from Square. 2. Make sure you're checking the email account associated with your Square account. 3. Ensure you've entered the correct email address associated with your Square account. If you've done all of these and still haven't received the email, you might need to try resetting your password again. If your account continues to be inaccessible after these steps, there might be a different issue that's best addressed by Square's account services team.