Southwest Airlines Customer FAQ

To request a refund for a hotel room booked on the Southwest Airlines website, visit the "Manage Reservations" section where you can find details about your hotel booking. Follow the prompts to initiate your refund request in accordance with the hotel's cancellation policy. Keep your booking confirmation number handy for a smoother process.

If you don’t have your confirmation number, you can find your flight number by looking up your itinerary on the Southwest Airlines website. You can typically search using your name and the date of travel. Additionally, if you booked through a travel agency or third-party site, you may need to refer to their confirmation.

Yes, you can bring dog food onboard with Southwest Airlines. However, it must comply with the airline's carry-on baggage policies. Make sure the food is in a secure, sealed container to prevent spills or messes during the flight. Remember to keep the well-being of your pet in mind during travel.

Southwest Airlines allows one carryon item that can fit under the seat in front of you. The dimensions for under-seat luggage should not exceed 18.5 x 8.5 x 13.5 inches. Acceptable items include small backpacks, briefcases, purses, and other similar-sized bags. It is important that your item fits within these dimensions to ensure a comfortable flight experience.

Southwest Airlines allows a maximum carrier size of 18.5 inches long, 8.5 inches high, and 13.5 inches wide for pets traveling in the cabin. Make sure the carrier is well-ventilated and secure.