Royal Mail Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing. This will help you get in touch with someone who can assist you with your reference number and locate your letter.

Once a parcel has been dispatched, changing the address can be challenging. If you have access to the tracking system, you may see options for managing your delivery, including ensuring the address is correct. If those options are not available, the best approach is to contact Royal Mail directly. There is a link to the most up-to-date contact information right here on this page.

If a parcel has already been sent with an incorrect postcode, it cannot be changed. We recommend contacting the local delivery office as soon as possible. They may be able to hold the parcel or redirect it. However, once in transit, it is challenging to alter the destination.

To change the delivery address for your mail or parcel, you can use the online services provided by Royal Mail. You typically need to log into your account, locate the relevant order, and update the delivery address accordingly. It's important to do this before the item is dispatched to ensure the changes take effect.

If your parcel has been marked as "refused and return to sender" and you didn’t refuse it, it’s possible that there was an error in processing. The parcel should be returned to the sender, and you may need to contact the sender directly to resolve the situation. There is a link to the most up-to-date contact information right here on this page that you are viewing.