In a nutshell: To obtain a refund from Roku, items must be returned within 30 days of purchase. Subscriptions are non-refundable. To initiate a return, visit Support.R
The 30-day money-back guarantee applies at Roku, which means you can return items purchased directly from the website for a refund as long as the products are returned within 30 days from when it was purchased. Note that other content purchased from Roku including subscriptions are final, pre-paid and non-refundable unless stated in the service provider's refund policy. For subscriptions, there are no refunds for partial-term cancellations. For items such as camera and TV, read the guide below on how to get a refund.
Open a web browser on your computer or tablet and open the Support website.
Scroll to the bottom of the page to look for this option.
You'll be asked to sign in to your Roku account. Ensure you log in to the email address associated with the items you purchased. If the products you bought are from Roku, you'll see a list of items eligible for a return or replacement. You'll see the orders you purchased after signing in to your account.
If the item is purchased from another retailer, contact that store for a refund. The next instructions below are for orders purchased directly from the Roku website.
Look for the item you want to return and tap Return or Replace. After selecting this option, a returns and exchanges form will pop up.
You may add additional comments on this section.
Before submitting your request, make sure the details are correct.
You will also get a confirmation email with your RMA number and instructions on how to move forward. Follow the instructions in the email to successfully get a refund.
In the next section, we'll discuss what to do after getting your RMA number from Roku. You'll need to return the item first before getting a refund.
Perform a factory reset of the device before shipping it back to Roku to reset all settings and erase your personal preferences. Check the factory reset instructions on the manual provided.
Use only the appropriate shipping box when packing the item and make sure to include all original accessories. Include all cables, remote control or power adaptor. Otherwise, Roku may deny your refund or replacement request.
Don't forget to include the RMA number provided to you.
When shipping the product back to Roku, make sure to send it to the return center location listed in the instructions given to you. Before checking the status of your refund, allow a few days after shipping the item back for your RMA to be entered into the system. It can take up to 24 hours for Roku to process the refund. Wait for 3-5 business days to see the refund on your account. This may vary, depending on your bank. If you have questions, please contact Roku's Customer Support.
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