How Do I Use My REI Gift Card for My Purchase?

Gift cards make it possible to show generosity while ensuring the recipient gets something they'd love. REI is one store that offers e-gift cards and physical ones which can be used identically. Enter the gift card number and pin at checkout to apply it to your purchase. REI customer service is available 24/7 if you need help.

Jan 31, 2023

If you enjoy the outdoors, you can find most everything you need at REI (Recreational Equipment Inc). The business carries a variety of outdoor equipment from water to camping gear. You can also take advantage of outdoor courses and vacations as well as gift cards. Gift cards make a thoughtful gift and REI offers two types. Read on to learn how to use them to make a purchase.

What You Need to Know About Gift Cards

First, REI offers both e-gift cards and physical cards in many designs. You can order one and have it will be delivered within seven days for free. REI does offer expedited shipping for an extra charge, or you can purchase an e-gift card instead which will be sent within a few hours, or you can opt to schedule electronic delivery for a future date.

Also, REI gift cards don't expire or have fees. There's also no tax on their purchase, but keep in mind that tax can be applied when you redeem the gift card.

Gift cards also cannot be replaced if lost or stolen. You can cash out your gift card if the balance is less than $10. You're also not able to use gift cards on prior purchases or exchanges. Purchases of return labels, tickets, and gift cards are also prohibited. Gift cards are not redeemable on REI's Corporate Group Sales business channel.

Purchases of gift cards are ineligible for the REI Co-op Member Reward. REI classes or day trips, or rentals cannot be purchased with gift cards on REI.com, you'd need to visit a store in to make such a transaction. Redeem your gift card for REI adventure travel on the official website or by phone.

How to Use Your Gift Card

One you understand the basics of the terms and conditions, you can better focus on the best part-shopping. Both types of gift cards are redeemed by entering the gift card and pin numbers at checkout online. Please check to ensure that you've scratched off the applicable section to reveal the pin and review your order before submitting. If you'd rather use your gift card by phone or in store, give the REI associate the needed numbers to complete your purchase.

Feel free to reach out to REI customer service representatives here if you have any questions, including locating an REI store near you.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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