What is the return policy for REI?

REI has a generous return policy that aims to ensure customer satisfaction with their purchases. The standard window for returns is one year from the date of purchase for members of the REI Co-op. For non-members, the return policy typically allows for returns within ninety days. However, it is important to note that for certain items, such as those that are new but were purchased on clearance or specific items like bikes and beyond, different return guidelines may apply. In general, items must be unused, accompanied by proof of purchase, and in their original packaging to qualify for a full refund. If an item has been used, REI may still accept the return, but the refund amount could be adjusted based on the item's condition. Additionally, REI may provide exchanges or store credit as alternatives to a refund, based on customer preference. For specific questions regarding particular items or circumstances, it may be helpful to visit the REI website where detailed information about their return policy can be found, including guidelines for various product categories. REI is committed to helping customers feel confident in their purchases and encourages outdoor enthusiasts to share their experiences with their products. Overall, REI's return policy is designed to support customers in making informed decisions about their outdoor gear and equipment.