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REI Customer FAQ

Top Answers & How-to Guides

What is REI's Phone Number?

The question we are asked most often is about how to talk to REI customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I redeem an REI gift card online and in-store?

Yes, REI gift cards can be redeemed both online and in-store. For online redemption, simply enter the gift card number and PIN during...
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Gift Cards

How Do I Check the Balance on My REI Gift Card?

REI has made advancements since its founding in 1938 since you can find camping gear, equipment for water sports, classes, and more....
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Could I Get a Refund from REI Added to a Gift Card?

Gift cards are a fun way to shop for your favorite products at your favorite retailers, and REI has many choices available. However,...
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How Do I Buy a Gift Card from REI?

Traditional REI gift cards are delivered via mail within seven days for free, while e-gift cards are sent within a few hours. To purchase...
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How Do I Send Someone a REI Gift Card?

When you want to send something to the outdoor lover in your life, but don't know exactly what to purchase, send them a gift card from...
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How Do I Use My REI Gift Card for My Purchase?

Gift cards make it possible to show generosity while ensuring the recipient gets something they'd love. REI is one store that offers...
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What Do I Do If My Rei Gift Card Balance Won't Load?

If you used the REI gift card balance checker tool and it couldn't find your card, froze up, or displayed a balance that is lower than...
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Returns

What is the return policy for REI?

REI has a generous return policy that allows customers to return any item within one year of purchase, either for a refund or exchange....
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Can I return items purchased online at a physical REI store?

Yes, customers can return items purchased online at any physical REI store. REI offers a hassle-free return policy, making it convenient...
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How long does it take to receive a refund from REI?

Typically, the refund process at REI takes about 7-10 business days to complete. After receiving the return, REI initiates the refund,...
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Shipping

What are REI's shipping options and costs?

REI offers various shipping options to ensure convenience for their customers. Standard shipping is available for most orders, with...
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Does REI offer international shipping?

Yes, REI offers international shipping to select countries. However, please note that there are certain restrictions and limitations...
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Warranty

What is REI's warranty policy on products?

REI offers a 100% satisfaction guarantee on all of its products. They stand behind the quality and performance of their merchandise...
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Membership

What are the benefits of becoming an REI Co-op member?

Becoming an REI Co-op member offers a variety of benefits. First and foremost, as a member, you have the opportunity to receive an...
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Price Match

What is REI's price match policy?

REI's price match policy ensures customers get the best value for their money. If you find a lower price on an identical item within...
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Discounts

Does REI offer any discounts for students, military, or seniors?

Yes, REI offers discounts for students, military personnel, and seniors. Students with a valid student ID can enjoy a 10% discount...
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Redemption

Can I redeem an REI gift card online and in-store?

Yes, REI gift cards can be redeemed both online and in-store. For online redemption, simply enter the gift card number and PIN during...
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Help me with my REI customer service issue

Ask any question you have about REI customer service. We will do our best to get you answers right away.
We look to the REI issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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