Ordering needed items online is a recent trend that is here to stay. More often than not, orders are delivered without much trouble. There are occasions when an order is delayed or missing. Reach out to Kohl's support agents immediately if you checked your status and it showed no changes even after the estimated delivery date passed.
Kohl's is a department store founded in 1962; although, its origins date back even further. Today, it's the largest department store chain in the United States, and it boasts a generous return policy on its website. One major concern of online shopping is the chance that your order will be delayed or missing. No worries. You do have some options to help you if your Kohl's delivery winds up missing.
Before assuming that your Kohl's order has gotten lost, consider that your order may be delayed instead of missing. Waiting another day or two before checking your order status might be what you need to do. Sometimes carriers or mail services update their deliveries in the morning--before they actually place the item on your porch or in your mailbox. Checking the order status page will automatically send you to the carrier's website, which could could reveal updates for inclement weather--another cause for delays. Confirming your delivery address is another tip to ensure your parcel arrives safely.
If you have any questions, reach out to Kohl's customer service agents who are available every day.
Kohl's does its best to process orders as quickly as possible. Orders placed before 1 pm CST are typically processed the same day while it's the next business day for orders placed after 1 pm.
Missing items can be inconvenient and happen for many reasons:
Reach out to Kohl's customer support chat here, then click on the Ask Us button to speak to an associate.
Another choice if you've exhausted all other options is to reach out to your nearest local USPS office for help. You can also file a claim online regarding your missing items. Keep in mind that the claim will require as much information as possible including a description of each item and its value.
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