Jackson Hewitt Customer FAQ

The cost for filing an individual W-2 tax form with Jackson Hewitt can vary depending on the complexity of your tax situation. Jackson Hewitt offers different packages for tax preparation services, each with its own pricing. It's important to note that factors like the need for state tax filing, owning a business, or having investments might increase the cost. To get a more accurate estimate, we recommend using the online estimate tool on the Jackson Hewitt website or contacting a local Jackson Hewitt office directly.

We understand your concern. However, once your tax return has been accepted by the IRS or State Department, the timing of your refund is completely in the hands of those entities. If it's been more than 21 days since the IRS accepted your e-filed return, you can check the status of your refund with the IRS directly, by calling them or accessing their 'Where's My Refund?' tool. Bear in mind that high demand can sometimes cause delays in the refund process.

Yes, you can file your taxes online with Jackson Hewitt. They offer an Online Tax Preparation service, which guides you through the process of preparing and filing your federal and state taxes. You have the option of free federal e-filing, and if you need help at any point, there is customer support available. This way, you can conveniently complete your tax return from the comfort of your own home.

There could be several reasons why you haven't received your Jackson Hewitt card yet. It may be possible that the card is still in transit. Typically, the card should arrive within 7 to 10 business days after it has been issued. In certain situations, there could be delays due to shipping. Also, ensure your information like address and name were correct when you applied for the card. Please remember not to share sensitive information online or with unauthorized persons. If you still do not receive your card despite waiting for the standard duration or longer, contact Jackson Hewitt directly for assistance.