This article discusses what you should do if you have been bumped from a flight booked with Hawaiian Airlines. The US Department of Transportation's rules for bump compensation are provided. A detailed set of instructions for making a refund request from Hawaiian Airlines is given. Customer service contact information is given as well.
Even if you travel a lot, you will probably never get involuntarily bumped from your flight, but it does sometimes happen. When it happens, it can be a major problem in many ways, including financially. If you have been bumped from a Hawaiian Airlines flight, then read on to learn what to do next, and about the compensation you may be entitled to.
If You Were Bumped
If you were bumped from a Hawaiian Airlines flight, talk to the airline staff. They will almost certainly be able to find a way to get you to your destination on a different flight, even if they have to use a different carrier to do it. Most of the time, there won't even be any delay in your arrival. However, if there is, you may be owed compensation.
US DOT Rules
US Department of Transportation has ruled that travelers who have been bumped from their flights and as a result are more than 4 hours late are owed 400% of their one way fare, to a maximum of $1,350. Passengers who are from 1 to 4 hours late reaching their destinations because of getting bumped are owed 200% of their one way fares, to a maximum of $675. Passengers whose arrivals are delayed less than an hour are not owed compensation by this rule.
If you are traveling with a frequent flyer ticket or some other ticket that does not show a fare, your compensation will be based on the lowest payment that is charged for a similar ticket bought through normal means.
This amount is awarded as compensation for the inconvenience of being bumped. The ticket itself can still be used to travel if the airline can find an alternate route for you, which is almost always the case. If your trip is not possible any longer because you were bumped, you can request what is known as an "involuntary refund" from the airline.
This compensation does not apply to flights on aircraft holding less than 30 passengers, inbound international flights, or charter flights. The airline is also not required to offer compensation if getting bumped was the result of a safety issue. Also, you are not eligible if you did not confirm your reservation or missed your check in deadline.
How to Make the Refund Request from Hawaiian Airlines
If you have any questions or problems, contact Hawaiian Airlines' customer service. They have a phone number and an online help desk.
GetHuman has been working for over 10 years on sourcing information about big organizations like Hawaiian Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Was Bumped Off of My Hawaiian Airlines Flight? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.