1. All Companies › 
  2. Guess Customer Service › 
  3. FAQ
Updated

Guess Customer FAQ

Top Answers & How-to Guides

What is Guess's Phone Number?

The question we are asked most often is about how to talk to Guess customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is it possible to cancel a return request?

Yes, it is possible to cancel a return request with Guess. If you have submitted a return request but have since changed your mind...
Ask any question you have about Guess customer service, get an answer now.
Contact Guess customer service

Returns

How Do I Return My Item to Guess?

If you bought something from GUESS and need you return it, you should be able to get a refund if you make the return within 30 days...
Read more

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team as soon as possible. Provide details about the...
Read more

What is the return policy for Guess?

Guess offers a hassle-free return policy for customers. If you are not completely satisfied with your purchase, you can return the...
Read more

Can I return an item purchased online in-store?

Yes, customers have the option to return items purchased online in-store at Guess. This allows for a convenient and hassle-free return...
Read more

How long is the return window for Guess products?

The return window for Guess products is 30 days from the date of purchase. This means that customers have a month to return any items...
Read more

Can I exchange an item instead of returning it for a refund?

Yes, Guess does offer exchanges instead of a refund for eligible items. If you are not satisfied with your purchase, you have the option...
Read more

Do I need to provide a receipt for a return?

Yes, a receipt is required for all returns at Guess. We highly recommend keeping your proof of purchase as it allows us to process...
Read more

Is there a restocking fee for returned items?

No, Guess does not charge a restocking fee for returned items. We understand that sometimes customers may need to return or exchange...
Read more

How long does it take to receive a refund for a returned item?

The refund processing time for returned items typically takes up to 7-10 business days. Once the returned item is received at our warehouse,...
Read more

Can I return a Guess item purchased from a third-party retailer?

No, unfortunately, Guess does not accept returns or exchanges for items purchased from third-party retailers. This policy is in place...
Read more

Are there any items that are not eligible for returns?

Yes, certain items are not eligible for returns at Guess. These items include final sale items, which are indicated on the website...
Read more

Is it possible to cancel a return request?

Yes, it is possible to cancel a return request with Guess. If you have submitted a return request but have since changed your mind...
Read more

Help me with my Guess customer service issue

Ask any question you have about Guess customer service. We will do our best to get you answers right away.
We look to the Guess issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Guess issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated