How Do I Return an Item to Gamestop from Their Cyber Monday Sale?

Every year, GameStop holds a massive Cyber Monday sale with deep discounts on games, consoles, and accessories. In all the excitement of the sale, it can be easy to buy too much, or to take risks on titles that do not really work out for you. If you need to return an item you purchase at GameStop for the Cyber Monday sale, read on to learn how.

GameStop's Refund Policy

You can return anything except tablets for a refund if you make the return within 30 days of Cyber Monday and the item is in its original unopened package. Tablets are only eligible for refunds if you make the return within just 14 days of Cyber Monday and the tablet is in the original, unopened package. Pre-owned items qualify for refunds only if you make the return within 7 days of the Cyber Monday purchase. All opened items, including tablets, can be exchanged for a similar product if you make the return within 30 days. Defective or damaged items can be exchanged for a similar product if you make the exchange within 30 days. The terms of the manufacturer's warranty apply after that period. Downloaded purchases are not eligible for refund or exchange. Refund amounts include only the price you paid, not the price before any discounts were applied.

Making the Return at a GameStop Store

1. Start at GameStop's home page.
2. Click the Help Center link at the bottom of the page in the Get Help list.
3. Click on the Returns & Exchanges button, which is listed underneath Helpful Topics.
4. Click on the Find a Nearby Store button which is located in the Returning Products Purchased Online list.
5. Type your zip code into the field provided to locate the nearest GameStop store.
6. Get the packing list that came with your purchase, if you ordered online. Get your receipt if you purchased the item in person.
7. Go to the store you just located and make the return.

If you are owed a refund of more than $150, it will be sent to you by mail within 14 business days. If you are owed a refund of less than this amount, you can get it in the store when you make the return.

Making the Return by Mail

1. Pack up the item you are return together with any accessories that came with it.
2. Put the original packing list in with the item, if you purchased it online. You should also include a written explanation of the reason for the return.
3. Follow steps 1 through 5 of the above instructions for returning the item to the store.
4. Mail the package to the address of the nearest store that you found.
5. If you are owed a refund, you should get it by mail within 14 business days.

When you return your Cyber Monday purchase by mail, you are not eligible for a refund of the shipping and handling fees. However, if you had to make the return because of a mistake by GameStop, call their customer service to apply for a shipping and handling credit. You can locate the customer service number here.