How Do I Get a Refund from GameStop for an Online Order?

Introduction

To be eligible for a refund from GameStop, return new products within 15 days, and Collector or Special items, equipment, and pre-owned products within 7 days from purchase. These items must be clean, unopened, and resalable to get a refund. You can receive a full refund sent to the original payment method if you have a valid proof of purchase. Those products purchased with a gift receipt are offered a gift card, while those with a Pro membership reward get an adjusted refund amount. Planning to get a refund from GameStop? Read this helpful guide for the step-by-step instructions.

Go to the Returns Portal

To get a refund, return the item to GameStop. Start your return by entering your order number and email address. Click Next.

While most items need to be return within 7 days, Pro Members get an extended return period. You can return pre-owned items and unopened hardware or software within 30 days. You also have the option to cancel your order and get a full refund within 2 days from purchase.

Click on the Product You Want to Return

On this page, you can select the product you want to return to GameStop.

Click Refund

When it asks why you want to return the item, click Refund. Select your reason for the return and click Done.

Choose How You'd Like to Return the Item

GameStop customers can return the item by visiting a store or by shipping the product via FedEx. Choose one and click Next.

Note that certain items that were already opened can no longer be returned and will no longer be eligible for a refund. These items can include opened software, hardware, PCs, collectibles, and accessories. You also can't return clearance products, trading cards, consumables, and seasonal items.

Customers without a valid proof of purchase may be able to get a refund when the item is trade-in eligible. In this case, you'll get the current trade value amount.

Click Submit

Review the product you wish to return to GameStop and click Submit. If you selected FedEx, you'll need to print out the return label and paste it on the box, and drop the parcel at any FedEx location.

Find a GameStop Store

If you opted to return the item in-store, use this tool to find a GameStop store near you. Just enter your city, zip code, or state and click Search.

When returning a product, ensure it's in the original packaging with all components included. All orders shipped to Alaska, Puerto Rico, and Hawaii must also be returned in-store only. If your order exceeded $500, you can't return this in-store.

Call Customer Service

You can also start the return by calling GameStop's customer service hotline. Prepare your order number and email address, as the representative may ask for this info. You can also call the Support line should you have further questions about the return process.

Conclusion

You may still get a refund for products purchased through PayPal or Zip. However, note that online purchases include an $8.99 shipping fee for the item and a $14.99 shipping fee for video game consoles. To avoid shipping costs, return the items in-store. All products purchased in-store must only be returned at a GameStop store. GameStop also reserves the right to decline exchanges or returns, particularly when customers violate the terms or abuse the service. Violations can include multiple same-day returns, pre-owned return abuse, and frequent returns. Do you still have further questions? Contact Customer Support today.