Updated July 30, 2025

Free People Customer FAQ

Recent Free People Customer Questions

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Returns and Exchanges

How Do I Return an Order to Freepeople?

The process of returning purchases can be exhausting, especially if you don't know how to go about it. GetHuman tries to help...

What should I do if I receive a damaged or defective item?

If a damaged or defective item is received from Free People, promptly document the issue with photos and consult the return...

What is the return policy for Freepeople?

Free People allows returns within thirty days for unworn and unwashed items with tags attached. Certain items like swimwear may...

Can I return an item without the original packaging?

Free People prefers returns in original packaging, but items can still be returned without it if they are unworn and have tags...

Are there any items that cannot be returned?

Free People has defined return policies where certain items, such as worn or washed clothing, intimate apparel, swimwear, and...

How long does it take to process a return?

Free People generally takes five to seven business days to process returns after receiving them. The timeframe may differ based...

Do I need to pay for return shipping?

Typically, customers at Free People must cover the cost of return shipping unless the return is due to an error, like receiving...

Does Free People offer any exclusive collections or limited editions?

Free People regularly features exclusive collections and limited-edition items that showcase unique styles, fabrics, and...

Are there any upcoming collaborations or special collections?

Free People frequently launches new collaborations and special collections reflecting trends and seasonal themes. However,...

Does Free People hold any fashion events or pop-up shops?

Free People regularly hosts fashion events and pop-up shops that create unique experiences for customers. These gatherings...

Does Free People collaborate with any influencers or celebrities?

Free People collaborates with influencers and celebrities who embrace its bohemian style. These partnerships take many forms,...

What are the care instructions for Free People clothing?

Free People clothing care varies by material, so checking garment tags is essential for accurate instructions. Generally,...

What is Free People's policy on sustainable fashion?

Free People prioritizes sustainable fashion by using eco-friendly materials and ethical manufacturing practices. They promote...

Can I buy Free People items at other retailers or only through their website?

Free People products are available at various retailers, including Anthropologie and Urban Outfitters, as well as select...

Are personalized or custom items available at Free People?

Free People generally does not provide personalized items, focusing instead on their curated bohemian clothing and accessories....

What are some popular styles or trends at Free People this season?

This season, Free People features a mix of bohemian styles with a vintage touch, such as flowing maxi dresses, oversized...

How can I receive updates about new arrivals and special promotions?

To stay informed about new arrivals and special promotions from Free People, one can subscribe to their newsletter, follow...

What is the process for redeeming loyalty rewards at Free People?

Free People offers a loyalty rewards program where customers earn points for purchases. To redeem, members should log into...

We look to the Free People issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Free People issues reported to GetHuman

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