Duke Energy (NC & SC) Customer FAQ

If you've moved and need to shut off power service at your former apartment in Charlotte, simply log into your online Duke Energy account. There, you will find an option to stop services at your former address. You may also schedule the disconnection date up to 30 days in advance. Any pending charges will be taken from your account, and if you have any credits left from your previous service, they will be refunded. Do remember to provide an accurate forwarding address to receive any possible rebates or notifications regarding your account.

If you need to have power cut off to remove a tree, it's crucial to contact Duke Energy directly, rather than attempting to do it yourself as it may pose a serious safety risk. Let them know the situation, and they will schedule a time to safely disconnect your power. It's important to ensure that the tree removal is performed by a professional to avoid any accidents or damage to the power lines. Please make sure to plan this in advance to avoid any disruptions. Always prioritize safety first in these situations.