How Do I Request a Refund to a Gift Card from DoorDash?

If you ordered something from DoorDash using a DoorDash gift card and there was a mistake with the order or it never arrived, you can get your gift card credit refunded. Keep reading to learn more.

DoorDash's Return Policy

If your order never arrived or if you received an order with an incorrect or missing item, you can get a refund. It is at the discretion of DoorDash, however.

When you get a DoorDash gift card, you have to redeem it, with the credits recorded on your account and automatically applied to your next order. When you get a refund, you will get it in the form of these credits.

How to Request a Refund From DoorDash With the App

To make a refund request with the app, follow these steps:

1. Open the app.
2. Tap on the Orders tab.
3. Select the order you want refunded.
4. Tap on "Help."
5. Tap on "Missing items," "Items made incorrectly," or "Order never arrived" in the Order Issues section.
6. Follow the prompts to complete your refund request.

How to Request a Refund From DoorDash on a Desktop or Laptop

To make a refund request on a desktop or laptop, follow these instructions:

1. Go to the DoorDash website.
2. Sign in to your account.
3. Click on the button with three lines, located in the upper left corner.
4. Click on Orders.
5. Select the order you want to get refunded.
6. Click on "Help."
7. Click on "Missing items," "Items made incorrectly," or "Order never arrived" in the Order Issues section.
8. Follow the prompts to complete your refund request.

Once your refund is approved, DoorDash will email you confirming the refund amount and the date of approval. You should receive your refund in 5 to 7 business days of the date listed in the email.

Contacting DoorDash

If you have a question about your refund, you can ask a DoorDash customer service representative by chat, email, or phone.