Coinbase Customer FAQ

To check your balance on your Coinbase wallet, log in to your Coinbase account via the app or website. Navigate to the "Portfolio" or "Wallet" section, where you will see your available balances for each cryptocurrency. Make sure you are connected to the internet to retrieve the latest information.

This issue could potentially mean someone else has gained access to your account. It is recommended to immediately reset your password and secure your account. Afterwards, make sure you enable two-factor authentication (2FA) for an extra layer of security. If you're still unable to regain control of your account, reach out to Coinbase’s customer support immediately. The link to the most up-to-date contact information is right here on this page you are viewing.

As a platform with a strong commitment to security, Coinbase might cancel transactions for various reasons. These include suspected fraudulent behavior, issues with your bank or credit card, insufficient funds, or triggering of their internal risk system. Make sure your account is fully verified, the card details or bank account you are using are correct, and you have enough funds. Also, checking with your bank could also provide insight, as they may be blocking the transaction due to their own security measures. As a last measure, try decreasing the amount of the transaction, as it's possible it might be too large for a single purchase.

Coinbase doesn't currently allow users to change account names for security and regulatory compliance reasons. These measures are put in place to protect user information and prevent fraudulent activity. The name on your Coinbase account should match the name on your legal ID. If you've legally changed your name, you can try reaching out to Coinbase support to see if they can assist in updating your account information. Please remember to maintain security by never sharing sensitive account details through unsecured methods.

There could be a few reasons why your wire transfer funds haven't arrived yet. It usually takes 1-3 business days for a wire transfer to be processed. If you haven't waited this long, it's possible the transfer is still being processed. It's also possible that there was an issue with the bank details provided. Ensure that they're correct and match the bank account that's linked to your Coinbase account. Additionally, transfers may be delayed due to holidays or weekends. If you've waited more than three business days, checked your bank details, and there's no holiday or weekend delay, please reach out to our support team.