Coinbase Customer Service Issues

I transferred £[redacted] from my bank to my Coinbase account as I usually do daily without any issues. However, after this recent transaction, they suddenly locked my account and requested a photo ID. Unfortunately, when I tried to submit it, the website glitched and mistakenly said I provided incorrect information and locked me out. I am very frustrated with the poor customer service response time as it takes them months to reply. I simply want my £[redacted] to be refunded back to my bank account promptly.

Hello, I urgently need assistance accessing my Coinbase account to obtain a statement of my most recent transaction. This statement is crucial for closing on a mortgage loan. Due to a 72-hour correction process for the two-step verification that I initiated yesterday, my underwriting process is being delayed. I kindly request help in logging into my account or getting the necessary statement to prove ownership under my name. Your prompt assistance is greatly appreciated.

For some reason, Coinbase is requesting me to verify my identity for the second time using my ID card, even though I already did it before. Moreover, when I upload the photos again, I get an error saying that my birthdate doesn't match the one in my Coinbase settings, but both dates match - they are both May 12, [redacted]. I need help urgently as I can't access my cryptos and I am losing money. Thank you.

I'm feeling incredibly frustrated. I've been attempting to purchase more Bitcoin for three days now. When I try to use my Bank of America account, which has been open and has enough funds, I receive an error message indicating fraud. Bank of America confirmed there have been no issues from their end. I resorted to using another bank account, bought $3,[redacted] in Bitcoin, but there is no record of the transaction. I really want this transaction to go through, but no one I've asked to check the site has been able to solve the issue. Can someone please assist me?

I have been struggling to access my account for over a year despite repeatedly going through the authentication process with my passport and providing live pictures of myself with a notice by my face. Despite my efforts, I remain locked out. Contacting customer service monthly hasn't helped resolve this issue. It's frustrating and a serious matter that needs urgent attention.

I would like assistance from a live representative to verify my account and regain access to it. The account authentication process involves multiple steps that I am unable to complete because I no longer have access to the phone number linked to the account. I am unable to receive text messages for verification and cannot update my phone number to receive them on my new device. My previous phone number was [redacted], and my current number is [redacted]. I kindly request prompt assistance with resolving this matter. Thank you in advance for your help. Warm regards, Michael H. Email: [redacted]

I am having trouble withdrawing my funds from my Coinbase account. The approval system that requires two emails is not functioning properly. Specifically, the "Approve Withdraw" button in the second email is not working. Despite multiple attempts to contact Coinbase through email, their responses have been unhelpful. Unfortunately, there is no option for live customer support via phone. I am hoping to find someone who can assist me in resolving this issue promptly. Thank you.

I am having trouble accessing my Coinbase account. I recently renewed my ID card last month because the previous one expired in March [redacted]. However, I did not receive the 2FA code since my phone was compromised and had to be reset over the summer. I need to log in to my account and have been unsuccessful in my attempts. I would like to contact you by phone for assistance since my previous efforts have been futile. How can I proceed? Thank you for your help.

I am having trouble accessing my Coinbase account due to a deactivated email address. I no longer use [redacted] and have updated it to [redacted] Verification attempts have been unsuccessful as it keeps cycling through the old email. I am requesting assistance to resolve this issue. You can reach me at [redacted] or at [redacted]. Thank you, Sophia Melvin.

I am having an issue with a SEPA Transfer on Coinbase Pro. I forgot to include my reference code in the transfer, which has caused confusion on where the money should be deposited. I have submitted three claims explaining the situation, with the reference code and transfer information, but have not received any response. This happened a month ago. I am unsure how to directly contact them to resolve this matter. Thank you for any assistance you can provide.

Mi cuenta ha sido temporalmente deshabilitada y no puedo iniciar sesión ni recibir correos sobre los fondos recibidos. Aunque tengo la autenticación de dos pasos activada, no me la solicita al intentar iniciar sesión. He tratado de acceder desde la app en mi tableta, pero muestra un mensaje de error y me indica que actualice la página, sin embargo sigue sin funcionar.

I tried Coinbase and deposited $[redacted]. Within days, $40 was lost. I attempted to transfer the remaining $[redacted].42 back to my Citibank account. Despite indicating my account, a window showed a $0 balance. Could you assist me in returning these funds to my Citibank account? Thank you, James King [redacted].

My account got locked after a few days of inactivity. When I attempted to log in, the system prompted me for a Google Authentication App's 2-Factor Authentication code, a feature I never set up. I am now stuck on how to proceed with logging in. The recovery process asks for my username, password, and then the 2-Factor Authentication code, creating a loop. Contacting Coinbase via email has not been helpful as their responses provide generic recovery instructions.

Hello, my name is Jose Antonio Garcia Sanchez. I have been a long-time user of Coinbase, where I invest in cryptocurrencies. Recently, I encountered an issue when I changed my phone number. The system asked me to verify my account using a code sent to my old number, which I no longer have access to. I selected the option stating that I no longer have the same phone number and entered both the old and new numbers to receive a verification code on my new phone. However, despite trying various verification methods such as submitting a photo of myself, a photo of my driver's license, or a photo of my identity card, the system keeps stating that my face does not match the registered document. I seek assistance as I am eager to continue my investments on the platform. Thank you for any help.

I was locked out of my account for more than a month despite completing all the verification steps precisely as instructed. I tried repeatedly to contact a human at the company to no avail. When I was finally able to access my account, everything was missing. I then noticed a balance of about a dollar, but even that disappeared later on. I have evidence in the form of transaction receipts, bank statements, and emails proving that the company took my money and never refunded it.

Hello, I need assistance recovering my blocked account. I closed it 10 days ago but have not received the credit in my bank account yet. I recently changed my bank account number after requesting recovery. Following your deactivation message, I updated my account information. Could this be why my account is blocked? Kindly unlock the requested €1,[redacted].05 promptly. You can reach me at +33 [redacted]40. Regards.

I created a new account on my laptop successfully. Additionally, I installed the mobile app on my iPhone and verified my identity, receiving a confirmation email. I initiated a payment through my bank and bought bitcoin. While my laptop reflects the purchase, the iPhone app doesn't. I can access both with the same credentials and 2-step verification. I'm puzzled by why the laptop shows the purchase, but the iPhone app doesn't. Can you please clarify this issue and provide guidance on resolving it?

I recently contacted 1-[redacted]0 to report that my account was compromised. I spoke with someone named Jack Mendoza who claimed to be from Coinbase. I was unaware that Coinbase does not make outbound calls and fell victim to the scam. The fraudulent activity led to my bank account being compromised, with only $4.00 available. The scammers managed to get $57.00 from the account but were unsuccessful in their attempt to withdraw $5,[redacted].00+. I am seeking assistance from Coinbase to regain access to my account and update security settings. I need a legitimate phone number to reach a live representative urgently. My account is linked to the number [redacted]. Coinbase informed me that if I don't pay, they will deduct from my funds. Please provide a valid contact number other than [redacted] for me to speak with a representative.

I'm having trouble accessing my Coinbase account. Despite searching for solutions and following instructions, I can't seem to resolve the issue. The phone number provided directs me to seek help online with no actual assistance available. Whenever I attempt to log in, I receive an error indicating an incorrect email or password. I've attempted to reset the password but suspect I may be locked out of the account. I am concerned that Coinbase or Chase Bank may be involved in a scam. I would appreciate Coinbase's support in regaining access to my account. Thank you. - MD

Dear Sir or Madam, My name is Julian Frohwein and I am requesting the immediate locking of an account under my name. I was deceived by a fraudulent individual posing as a bank employee through a fake service hotline on Saturday, December 26th, [redacted]. I believed they were assisting me with setting up online banking with Postbank due to technical issues I was experiencing. I unknowingly completed a verification process, likely for your platform, using the name Julian Michael Frohwein and my German passport, dated August 15th, [redacted]. I am urging for all account activities to cease, any transactions to be reversed, and for the account to be closed. I did not intentionally open this account and seek its removal. I have involved the German Police in this matter and am willing to provide any additional information needed. I anticipate your prompt response. Thank you for your assistance. Best regards, Julian