In a nutshell: There are several reasons why someone with Boost Mobile might want to change the primary contact on their account. You may be able to do it online, or it might require speaking with a representative for more information. The following can help you determine whether it's possible and, if so, how to start the process.
There are several reasons why someone with Boost Mobile might want to change the primary contact on their account. You may be able to do it online, or it might require speaking with a representative for more information. The following can help you determine whether it's possible and, if so, how to start the process.
Reason why you want to change the primary contactNew primary contact information
Visit the Boost Mobile website.
Find the Boost Mobile menu. You'll see it in the upper-right corner of the Boost Mobile website, represented by three black stacked horizontal lines.
Click on the three black horizontal lines in the upper-right corner of the Boost Mobile website. Doing so will open the menu.
Locate the "Support" line. It's toward the bottom of the Boost Mobile menu.
Click on the "Support" line. This will direct you to the support page, which features "Boost Mobile Support" in yellow letters at the top.
Scroll down on the Boost Mobile support page until you find the section that says "Account Management." It's approximately halfway down the page.
The "Account Management" section features three links, followed by a black-and-white button labeled "Manage Your Account." Click on this black-and-white button. This will take you to the "Manage Your Account" page.
Review the "Manage Your Account" page. It provides different types of information, including which details you can update.
Attempt the recommendations on the Boost Mobile "Manage Your Account" page to try to change the primary contact on your account. If you're unable to make the changes, please move on to the next step.
If you're unable to change the primary contact on your Boost Mobile account, it's a good idea to contact Boost Mobile customer support for assistance. They can advise you if it's possible to make the change.
Put yourself in a position to speak with the representative while also following along with their instructions. For example, put them on speakerphone and access your account from your laptop.
They may ask you why you want to change the primary contact on your Boost Mobile account, so prepare your answer just in case. You should also have the details available for the new primary contact. It's even better if they're present with you so they can give the representative permission for the change.
If you want to switch the primary contact for your Boost Mobile account, it's ideal to do so as soon as possible. This can ensure the change is in place before your next billing cycle starts.
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