How Do I Report Suspicious Communications and Transactions to Bank of America?

Introduction

If you recently received a suspicious email, call, or text message that seemed to be from Bank of America, or if you have noticed transactions that you don't remember making, then you need to take action immediately. These things could be the result of attempted identity theft or a hacked bank account. The faster you act, the lower your losses will be.

What You'll Need

Bank of America will never send a text, call, or email asking you to confirm your personal or account details by responding to the text, call, or email. Receiving such a communication is good reason to be suspicious.If the communication doesn't address you by name but does try to create a sense of urgency about responding to the communication, you have good reason to be suspicious.Grammar and spelling errors are another good reason to think that the communication is fraudulent.If an email you are doubtful about provides a link it wants you to click on, hover the cursor over the link. Information about the link should pop up. A link destination that is different than the email claims it to be is an enormous red flag.Promises of gifts or rewards after you provide personal or account information are also red flags.

If you received a suspicious email, forward the suspicious email to abuse@bankofamerica.com.

If you need to report a suspicious transaction, skip to step 6.

If you received a suspicious text, forward the text to your cell phone provider at 7726 and follow their instructions.

Also, forward a copy of the text to Bank of America at the email address provided in step 1.

If you received a suspicious phone call, call a Bank of America representative to report it.

Bank of America customer service

Delete the suspicious email or text.

If you responded to the email or text before reporting it, especially if you included any person information in the response, look on the back of your Bank of America card or bank statement immediately for the phone number there and call it.

You may already have given fraudsters the information they need to hack your account or steal your identity, so you need to get help right away, before they can do any damage.

Go to the Bank of America home page.

Enter your user ID and password in the text fields on the left side of the page.

Click on the Log In button.

Go to your recent transactions.

Click on the Dispute Transaction option.

Follow the prompts to file your dispute with Bank of America.

Include any proof you have that the transaction is fraudulent.

Once you begin the dispute, Bank of America will investigate the transaction and notify you of their decision when they reach it.

Conclusion

If you have any questions or need any assistance, call a Bank of America customer service representative to get it. The Bank of America customer service center is open from 8:00 am to 11:00 pm EST Monday through Friday and 8:00 am through 8:00 pm EST on Saturday and Sunday.