This article talks about making returns for items that were purchased at BJ's Wholesale Club, and whether those returns qualify for refunds. BJ's Wholesale Club's return and refund policy is given in detail. Instructions for making the return, both by mail and in person to a Club location, are given as well.
BJ's Wholesale offers wholesale discounts on a wide array of merchandise. If you made a purchase at BJ's and need to return it, read on to learn about BJ's return and refund policy and procedure.
BJ's Wholesale's Return and Refund Policy
To qualify for a return, the item you are returning must be undamaged and have all of the accessories, manuals, and everything else it was sold with. Computer software, games, DVDs, and CDs must be in unopened packages.
To qualify for a refund, items need to be returned within 90 days of the purchase date. Damaged electronic items must be returned within 14 days of the purchase date.
You must return any merchandise purchased online must be returned by mail. If you purchased an item online and picked it up at a BJ's store, it must be returned to the location where it was picked up.
You cannot return merchandise purchased with a gift card, discount, or award. You cannot return bulk purchases if the total purchase price is greater than $1,000.
Items that have been returned in accordance with the provisions here are eligible for a refund.
Making the Return
To return something to a BJ's Wholesale Club location, just bring it up to the Member Services Desk. If you made the purchase online at BJs.com, you should log into your BJ's account and then you can start the return process online. Specific instructions will be provided there. You will be sent a return label you can print out to send the item back by mail.
If you need any help or have a question about your return, you can contact BJ's Wholesale Club's customer service department. It has email support, a help desk, Facebook support, and Twitter support.
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