How Do I Get a Refund from Bj's Wholesale?

This easy to follow guide outlines how customers of BJ's Wholesale can get a refund for a product they would like to return. If you have recently purchased a product from BJ's Wholesale that you are not happy with, this guide will help you. The article explains which items are eligible for a refund, how to return items in-store and online, when to expect a refund, and what to do if these steps do not work.

If you have made a recent purchase at BJ's Wholesale, but there is an issue with your item, and you would like to return the product in exchange for a refund, this article will benefit you.

You shop at BJ's Wholesale because the company sells high-quality products at reasonable prices. However, the problem with your most recent purchase means you would like to initiate a return and receive a refund, but you are unsure of the process. Fortunately, BJ's Wholesale has a simple return and refund policy that can be carried out in-store on online.

To discover how you can request and receive a refund from your BJ's Wholesale product, follow this guide.

Ensure Your Item Can Be Returned:

It is possible to return most items to BJ's Wholesale, but the company does outline some products that are exempt from returns.

Nonrefundable items at BJ's Wholesale include:

  • Gift cards
  • Final sale items
  • Opened CDs, DVDs, and video games
  • Gas, oil, or fuel added products
  • Items purchased over one year ago.

While it is not possible to return these items due to buyer's remorse, you may be able to receive a refund for faulty or damaged items, even if they are not eligible for return. Therefore, it is always important to consider the reason for your refund request.

BJ's Wholesale In-store Refund Policy:

The simplest way to return a product to BJ's Wholesale is by visiting your local store and returning your item in person.

To do this, locate your nearest in-store location and visit the store. Once you arrive at BJ's Wholesale, find the Member Services Desk, and explain to the customer service representative that you would like to return and item and why.

If the customer service assistant determines your item is eligible for return and refund, you will need to provide the card that you used to pay in order for them to initiate the refund. Once the refund has been processed, it should appear in your account within 5 working days. 

It is also important to note that items should be in new and intact condition to be returned.

BJs Wholesale Online Refunds:

While returning items in-store is considered the easiest way to get a refund from BJ's Wholesale, it is also possible to return items online. However, to initiate an online refund, the product must have been purchased online originally.

For online returns and refunds, visit the BJ's Wholesale website and log into your account. Once you have successfully logged in, locate the order you would like a refund for, and select the "Create a Return" option.

You will then need to package and mail your item to the provided BJ's Wholesale address and wait for your refund to be processed.

If These Steps Do Not Work:

If you have followed these steps carefully, but you are still unsure of how to get a refund from BJ's Wholesale, you need to contact the company's customer service team directly.

To find up to date information for BJ's Wholesale, visit the GetHuman website.

Company Name: BJ's Wholesale

Keywords: BJ's Wholesale, Refund, Return

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why does GetHuman Write How-to Guides for BJ's Wholesale Club Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like BJ's Wholesale Club in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Bj's Wholesale? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

BJ's Wholesale Club

Asked 4 years ago
Updated 2 years ago
Viewed 2,766,512 times
BJ's Wholesale Club
BJ's Wholesale Refund
bj's Return
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!