In a nutshell: iTunes offers a wealth of entertainment, including the ability to listen to your favorite music. It's understandable why you want to get your account back if it's disabled. Continue for information about how to start the process of regaining access to your iTunes account.
iTunes offers a wealth of entertainment, including the ability to listen to your favorite music. It's understandable why you want to get your account back if it's disabled. Continue for information about how to start the process of regaining access to your iTunes account.
Visit the iTunes website.
Look for the menu on the iTunes homepage. You'll find it in the upper-right corner of the website, represented by two black horizontal lines.
Click on the two black horizontal lines in the upper-right corner of the website. This will expand the iTunes menu.
Look for the "Support" link in the iTunes menu. It should be the last option, right below the "Accessories" link.
Click on the "Support" link on the iTunes menu.
Look for the "Explore Support" link. It's below "TV" and above "Get Help."
Click on "Explore Support." This will take you to the "Apple Support" page.
Locate the support search box. It's below the "Search for More Topics" header and says "Search Support."
Click on the search box. This will outline the box in blue and cause your phone's keyboard to appear.
After clicking on the search box, type "Disabled iTunes account" and press the search button on your phone's keyboard.
Look for the "Filter" option. You'll find it below the search bar and above the search results. Click on it when you find it, which will open a square box. Find the line that says "Support Articles" and click on it.
Look for the link that pertains to having a disabled iTunes account. Your best option will likely be "If your Apple Account is locked, not active, or disabled."
Click on the "If your Apple Account is locked, not active, or disabled" link. This will take you to a page of the same name.
Read through the "If your Apple Account is locked, not active, or disabled" page.
Follow the instructions on the "If your Apple Account is locked, not active, or disabled" page. If you need further assistance, please move on to Step 16.
If you're unable to regain access to your disabled iTunes account, reach out to Apple customer support. They can inform you what the problem is and recommend how you can get back your account.
If you lose access to your iTunes account, a customer support representative can provide insight, especially if you can't figure out why it happened. Reach out promptly for more information.
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