How do I return an order from Amazon?

Introduction

Some of your Amazon purchases may not meet your expectations, or might not be the right item you ordered. In this case, you can return the order to Amazon and receive a refund. You can return most items within 30 days, but books have to be returned within 7 days. Apple products or Haul items must be returned within 15 days. Mattresses and non-perishable baby products can be returned within 90 days. You cannot return perishables, redeemable products, automobiles, pet medication products, or customized items. Planning to return an order? Check out the guide below for the step-by-step instructions.

Go to Orders

To start the return process, you must sign in to your account first. Then, go to orders and click Return or Replace Items.

Select an Item to Return

If you have multiple items, choose the product you want to return to Amazon. Then, select a reason for returning this item.

Choose a Refund Option

Amazon will provide you with two refund options. You can either have it sent to the original payment method or directly to your Amazon account balance. If you choose Amazon balance, you may use the funds again to purchase another item from the Amazon store.

Choose How You Mail the Item

For Amazon to process the return, you must ship the item first. If you don't want to use a box and printer, choose the first option. Then, click on Confirm Your Return. You can find this button on the right, just beside the item. Check the screenshot.

Are you returning a bulky item or a product with an unusually high return rate? You may be charged a return shipping fee for this. The shipping fee amount varies, depending on the product's dimensions, weight, and handling requirements.

There's also a fee if you select a drop-off or shipping option that's not originally offered free by Amazon. Be sure to drop off or mail the item on time as well to avoid incurring a late fee, which is 20% of the item price. There's also a restocking fee for software, video games, and unopened board games or collectible cards.

Be sure to return the undamaged item to avoid paying 50% of the product price. You must include all accessories included in the item and include the original box.

Conclusion

The refund process can take up to 30 days and may take longer if Amazon needs more documents from you. Allow a few more days for your financial institution or banks to credit the amount to your account. If you paid with an Amazon gift card, expect the refund in 2-3 hours. Credit card payments can take 3-5 days and up to 30 days if you paid with a prepaid credit card. If you used a promotional certificate to buy the item, no refund is issued. Still have questions about returning an item to Amazon? Don't hesitate to contact Support.