AliExpress Customer FAQ

To cancel an order on AliExpress, you can go to "My Orders" in your account. If the order is still in a cancelable state, you should see an option to cancel it. After canceling, your refund will be processed to your original payment method, which may take a few days to reflect on your credit card. Since you placed the order this morning, act quickly to ensure it's canceled before shipping.

If your account is blocked, we recommend checking your email for any communication from AliExpress regarding the reason for the block. You may need to follow the instructions provided in that email to resolve the issue. Additionally, there may be a link to the most up-to-date contact information right here on this page, which can help you get further assistance.

If you haven't received a confirmation email after placing your order, please check your spam or junk email folder. Sometimes, emails can be filtered there. Additionally, you can check your order status directly on the AliExpress website or app by logging into your account. If there’s an issue with your order, the order status will typically provide more information.

If the store has closed and you haven't received your product, it's best to open a dispute through your AliExpress account. You can explain the situation and request a refund. Make sure to provide any relevant details and evidence regarding your order. AliExpress has a buyer protection policy that can assist you in resolving issues like this.

Чтобы вернуть деньги за оплаченный заказ на АлиЭкспресс, необходимо открыть спор через вашу учетную запись. В разделе "Мои заказы" найдите нужный заказ, выберите опцию "Открыть спор" и следуйте инструкциям на экране. Укажите причину возврата и прикрепите необходимые документы. После оценки вашего запроса продавец или АлиЭкспресс примут решение о возврате.