AliExpress Customer FAQ

Delivery times can vary depending on the seller's location, your location, and the shipping method chosen. Typically, estimated delivery times are provided during the checkout process or in the order details. You can track your order's progress in your AliExpress account under the "My Orders" section to get the most accurate update about your shipment.

Es gibt einen Link zu den aktuellsten Kontaktdaten direkt hier auf dieser Seite, die Sie gerade ansehen. Dort finden Sie die notwendigen Informationen, um AliExpress zu kontaktieren.

To cancel an order on AliExpress, you can go to "My Orders" in your account. If the order is still in a cancelable state, you should see an option to cancel it. After canceling, your refund will be processed to your original payment method, which may take a few days to reflect on your credit card. Since you placed the order this morning, act quickly to ensure it's canceled before shipping.

If your account is blocked, we recommend checking your email for any communication from AliExpress regarding the reason for the block. You may need to follow the instructions provided in that email to resolve the issue. Additionally, there may be a link to the most up-to-date contact information right here on this page, which can help you get further assistance.

If you haven't received a confirmation email after placing your order, please check your spam or junk email folder. Sometimes, emails can be filtered there. Additionally, you can check your order status directly on the AliExpress website or app by logging into your account. If there’s an issue with your order, the order status will typically provide more information.