Air Canada allows passengers to change their flights at a fee. You must pay the change fee plus the difference in cost for your new flight. The total cost depends on the type of flight. You may cancel your flight with Air Canada if you change your mind. If you made your booking online, you may cancel online as well. If you have any questions, you may contact the customer service team for help. The best options to get customer service help are on the phone and the help desk.
How Do I Change My Air Canada Flight?
You can change your Air Canada flight at a fee. The amount you pay for a change depends on the type of flight you wish to change. You have to pay the change fee in addition to the difference in cost.
You can change your flight on Air Canada's website under the tab ‘My Bookings.' If your booking meets the eligibility requirements for online changes, you will find the ‘Change' option on the page. The applicable fare differences and change fees are stated as well. You can view them before completing your change. You also have the option to cancel your flight online.
You may cancel online under the following circumstances:
You may not cancel online if you didn't book on the website. In such instances, you have to cancel through the same method you booked
Follow these steps to cancel your booking online:
i). Accessing one Flight Booking. You may do it by entering your last name, the last number on your credit card, and booking reference
ii). Sign in and view all bookings in your account. Choose the booking you want to cancel
If you cancel your booking, you may be eligible for a refund. If your ticket is refundable, certain conditions may apply. You may need to pay a refund penalty. If you are unsure of the eligibility of your ticket for a refund, contact the customer service team for help.
Contacting the Support Team
If you need help changing your flight on Air Canada, the customer service representatives may give you the help you need. The best way to contact Air Canada for help is on the phone. It is the fastest support option, and you get to explain your concerns in detail. However, you may need to call a few times before getting answers. If you don't get answers the first time, call again, and you may be connected with a more helpful agent.
The help desk is a popular support option, as well. It is excellent if you don't necessarily need to speak with an agent. Consider looking for help on the help desk before contacting the support team directly. Going through the help pages, you are likely to find a solution to your problem. It has lots of reminders, tips, and suggestions. The help desk allows you to find answers from both the customer service team and other customers. If you end up going back and forth with the customer service team, they may suggest that you contact them on the phone.
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