DirecTV Live Chat

How to chat with DirecTV by GetHuman

Live Chat with DirecTV Agents
https://support.directv.com/app/chat/chat_launch
Current Wait: 3 mins (avg 3)
Hours: 24 hours, 7 days
Best alternative to chatting with DirecTV:
For relevant help, and to make sure your issue gets attention, tell us the problem below.

Why did you want to chat with DirecTV?

We want to get you the right department and more attention on your issue.

Topics in recent chat windows with DirecTV

DirecTV Live Chat - by the Numbers

Live chat starting point
https://support.directv.com/app/chat/chat_launch
Call-back available
NO
Department you chat with
Customer Service
Chat center hours
24 hours, 7 days
Best time to chat
9am
Average wait
3
Current wait
3
Rank (overall)
2
Alternate methods
phone or chat or facebook or twitter or web
Quality of communication
79%
Quality of help
46%
Customer votes
71,262
Information last updated
Sat Jan 13 2018 08:00:00 GMT+0000 (UTC)
Best phone number
800-531-5000

Chatting with DirecTV Customer Service

Live chat with DirecTV by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with DirecTV about. We can usually help ensure a better outcome. This is the best way to live chat with DirecTV because 229,866 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case DirecTV usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://support.directv.com/app/chat/chat_launch are used to handling Complaint, Cancel or Change Account, Billing Issue, Technical or Service Support, Refund Issue and other customer service issues. When you chat with DirecTV agents, they are most likely chatting with you from their call center located in Colorado or Idaho or Montana or Texas or Oklahoma or Philippines. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like DirecTV offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting DirecTV with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting DirecTV

While DirecTV does offer live chat as a way to get help, they also have a phone number. In total, there are 11 ways to get in touch with them. The best phone number for DirecTV is their 800-531-5000 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact DirecTV? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.
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