Verizon Wireless Tip from prof

 by prof - 2 years ago

“I have had HORRIBLE service from Verizon in recent days. About 2 weeks ago, my internet service stopped working (I have a Verizon aircard and wireless internet service). I called in to Verizon to see what had happened. I was on the "robot" phone service for over an hour and a half before I finally got a live person ! I then was told that my service had been deactivated due to non-payment more than a year ago (which wasn't true). I explained that I had never been notified that I owed any money in that whole time! I was then told to get service back, I would have to sign up as a new customer and that I would be charged a reconnection fee. During that conversation, they finally "discovered" that I had paid all my fees and that Verizon had shut me off for no reason. Then she goes on to tell me that I would have to be put in as a new customer anyway and that it would still cost me money to be reactivated! Of sourse, I objected and said I would refuse to pay the fees since it was Veri”