Verizon Wireless Customer Review - Feb 19, 2010

 by Anonymous - 1 year ago

“I thought their service was okay, with only minor glitches, until I cancelled my account. I closed it the beginning of November. I had a little over a $200 credit (mistakes probably on both sides). I was told that I would receive a check in 4 to 6 weeks. When I didn't receive a check by the beginning of January, I called again. This time I was told that they don't issue refunds until your account has been closed at least 60 days. (Try not paying your bill for 60 days!) Well, I still haven't received my refund. I called again yesterday (Feb. 18) and was told that check had not been sent. Apparently every time I called before, a customer service rep had filled out the appropriate form but it had been denied because the account had not been closed for 60 days. Never was I notified of this. The rep told me again that she had filled out the appropriate forms and it would take 4-6 weeks before I get my refund. Of course, I don't believe it. At this point, I had been on the phone (most of the”

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  2 mins