Verizon Wireless customer reviews

Verizon Wireless support at a glance

49 user ratings

4.2/5

Good

Customer care available

what other customers say	their hold time
add your review » Verizon Wireless customer service reviews
"Human being answered immediately, was polite, thorough ..."	less than 1 min	-Sophie, 18 hrs ago	more »
"Keep trying to get someone who is actually willing to h..."	1 min	-Anonymous, 1 day ago	more »
"Changed my plan. waiting was short, service was good bu..."	1 min	-Goldi, 4 days ago	more »
"Love Get Human! This number worked like a charm; A CSR..."	less than 1 min	-Anonymous, 4 days ago	more »
"Responsive and knowledgeable about the phones. Helped m..."	3 mins	-Anonymous, 6 days ago	more »
"I pressed # and then 0, and then immediately got a live..."	less than 1 min	-Diehard, 6 days ago	more »
"Fast service, knowledgeable rep"	1 min	-aethos, 7 days ago	more »
"VERY HELPFUL-ANSWERED ALL QUESTIONS"	2 mins	-Anonymous, 7 days ago	more »
"Great service"	2 mins	-WhosIsTh..., 10 days ago	more »
"Great service"	2 mins	-Anonymous, 10 days ago	more »
"This number is a national treasure!"	less than 1 min	-PearlieG..., 12 days ago	more »
"worked like a charm"	less than 1 min	-ntp, 16 days ago	more »
"The service was about as good as it could be, given the..."	4 mins	-Anonymous, 17 days ago	more »
"Call went direct to a person. Absolutely no hold there...."	less than 1 min	-cowboyne..., 17 days ago	more »
"Best way to deal with Verizon. Period. no waiting, an..."	less than 1 min	-Anonymous, 20 days ago	more »
"Worked like a charm. I love you guys."	less than 1 min	-Carol, 21 days ago	more »
"i didn't have to wait at all"	less than 1 min	-ramontra..., 22 days ago	more »
"excellent"	1 min	-toby, 25 days ago	more »
"I called at 9:45 AM central time and I do not think it ..."	less than 1 min	-Anonymous, 29 days ago	more »
"Great service. Fast service, got my plan changed in 10 ..."	1 min	-playfulc..., 29 days ago	more »
"ok"	1 min	-Anonymous, 1 mo ago	more »
"perfect!"	less than 1 min	-Anonymous, 1 mo ago	more »
"Got right through. Excellent."	1 min	-Anonymous, 1 mo ago	more »
"Less than a minute and I was speaking with someone who ..."	1 min	-iluvpook..., 1 mo ago	more »
"When I dialed the number, it went directly to a person...."	less than 1 min	-griffsmo..., 1 mo ago	more »
"I was irate with trying to deal with the lame on-line s..."	2 mins	-Anonymous, 1 mo ago	more »
"Very helpful and knowledgeable."	1 min	-Anonymous, 1 mo ago	more »
"Great! Answered right away. "	less than 1 min	-Anonymous, 1 mo ago	more »
"Almost immediate response. Excellent advise. High level..."	1 min	-Anonymous, 1 mo ago	more »
"Helped me to unlock my phone and told me how to prevent..."	1 min	-NadineSt..., 1 mo ago	more »
"Pleasant representative who resolved issue in minutes. ..."	1 min	-JRama, 2 mos ago	more »
"i called twice (two separate issues) and each time used..."	1 min	-QueenDes, 2 mos ago	more »
"Terrible service from Verizon in recent weeks! NOT reco..."	90 mins	-prof, 2 mos ago	more »
"To much to bore you with. The bottom line is they "SUCK..."	15 mins	-woody877, 2 mos ago	more »
"Very friendly and helpful"	5 mins	-joeengr, 3 mos ago	more »
"I was dropped from Verizon instead of switched from All..."	30 mins	-sbrown, 4 mos ago	more »
"I posted earlier about the long wait time. I decided to..."	5 mins	-678ocean, 4 mos ago	more »
"Woman i spoke with was clear to understand and helpful"	12 mins	-Anonymous, 4 mos ago	more »
"I had difficulty activating a new phone online. It too..."	4 mins	-vtxrider, 4 mos ago	more »
"works great"	4 mins	-locxmith, 5 mos ago	more »
"The shortcuts listed here work well. I couldn't find a..."	less than 1 min	-floyd, 5 mos ago	more »
"Broadband card wasn't working. Very fast and efficient ..."	2 mins	-KenpoDon, 6 mos ago	more »
"waiting just frustrated me more than i was when i initi..."	12 mins	-shain11, 6 mos ago	more »
"they have "party lines" for requests that require effor..."	23 mins	-Frustrat..., 6 mos ago	more »
"went over my mins, but i got a credit"	1 min	-shlopo, 7 mos ago	more »
"Always great service...very patient"	less than 1 min	-Rockaway..., 7 mos ago	more »
"person was hard to understand"	1 min	-ms, 7 mos ago	more »
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Verizon Wireless customer reviews

Verizon Wireless support at a glance

Verizon Wireless customer service reviews