Volkswagen Customer Care on Twitter

Getting Volkswagen's Attention on Twitter by GetHuman

@vw
Customer Twitter Account
Usually replies within: 2 hours
Best time to tweet: ~3pm
#4 of 4 contacts
238 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Where to buyTweet re: ComplaintTweet re: RepairsTweet re: ReturnsAbout a different issue

Volkswagen Twitter-based Customer Help - Stats

Twitter @ Handle
@vw
Call-back available
NO
Best hours
24 hours, 7 days
Right time to tweet them
3pm
Expected reply tweet
2
Issue turnaround time
7
Rank (amongst all ways to contact)
4
Legibility of messaging
77%
Customer service rating
85%
Customer votes
238
Information last updated
Thu Sep 20 2018 08:00:00 GMT+0000 (UTC)

Volkswagen Customer Service through Twitter

Volkswagen is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Volkswagen will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Volkswagen your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Volkswagen that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Volkswagen's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Volkswagen

Of the 4 way(s) to get in touch with Volkswagen, customers like you claim that the best one is the 800-822-8987 option. From this page you can easily access all the possible contact information options for Volkswagen as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Volkswagen? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Volkswagen

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