Volkswagen Phone Number

Call Volkswagen customer service faster with GetHuman

  • Calls Volkswagen's Customer Service department
  • The average hold time is 2m
  • Hours are Mon-Fri 8am-9pm EST
  • The best time to call is 9am
  • Popular issues for this call center: Where to buy, Complaint, Repairs, and Returns.
  • Reach a live Volkswagen agent: Press 1 for english, then 3, then 2 to decline the survey
  • What you hear when you call: Questions about vehicle payments, lease, finance contract, press 1. Roadside assistance, press 2. MyVW app subscriptions, press 3. All other questions, press 4.

Calling Volkswagen Customer Care at 800-822-8987

Nov 20, 2023

This number is a general customer care number for Volkswagen’s U.S. operations. Hours of operation for most inquiries are 8 a.m. to 7 p.m., Monday through Friday, but you can also be connected to a 24-hour roadside assistance agent via this line.

When I called this Volkswagen number, I was immediately greeted by an automated message that almost sounded like it was already in the middle of describing my options. After listening to the exhaustive list of choices, I can understand why VW was so anxious to get right to it. There are a lot of potential reasons a customer might call, and Volkswagen seems to be aiming to attend to nearly all of them. 

The initial automated menu provides options for customers looking for information about vehicle payments, customers with questions about VW’s mobile app, drivers looking to speak with a roadside assistance agent, and more. There is also a catch-all category for other inquiries.

In addition to the menu options, the automated instructions also give you details on how a caller might get information from Volkswagen’s website. For example, they offer instructions for where and how to log into your online VW credit account if you’re calling about vehicle lease or payment issues.

I was hoping to locate information about the nearest licensed VW service facility, so I selected the “other inquiries” option from the primary menu. I was then taken to a secondary menu, which, again, offered a host of choices. Unfortunately, none were exactly what I was looking for, so I again selected the “other inquiries” option from this secondary menu.

Unfortunately, this choice seemed to put me in a loop, as I was re-presented with the same menu of options I’d just chosen from. When I again chose “other inquiries,” the phone began to ring, giving me hope that perhaps I had made my way out of the dense menu system.

Instead, after a couple of rings, I was connected to VW’s hold music. The hold music itself was unobjectionable, but unfortunately, the system provided no clues as to how long you might wait to have your call answered. In my case, I waited for between 5 and 10 minutes before I was connected to a live customer service representative. 

The rep I spoke with was calm, pleasant, and happy to direct me to the nearest certified Volkswagen repair shop. He also provided me with instructions on how to find this information myself on VW’s website should I ever need it again.

Volkswagen’s automated menu seemed to me to be trying to do too much. Had I been a customer in need of immediate roadside assistance, I would have been annoyed to be listening to menu options about VW leasing and credit options. That said, I did ultimately get the information I was seeking from my call. It just took a bit of a journey to get there.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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Volkswagen Customer Phone Number 800-822-8987 - Stats

Phone number to dial800-822-8987
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-9pm EST
Best time to dial9am
Average wait2 minutes
Current wait8 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web, twitter, chat, facebook
Quality of communication81%
Quality of help90%
Customer votes481
Information last updatedWed Feb 21 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Volkswagen's Best Toll-Free/800 Customer Phone Number

This is Volkswagen's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Volkswagen agent. This phone number is Volkswagen's Best Phone Number because 1,266 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-822-8987 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Volkswagen first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or twitter or chat or facebook. In total, Volkswagen has 1 phone number. It's not always clear what is the best way to talk to Volkswagen representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Volkswagen?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Volkswagen. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Volkswagen, including live chat and email and their website / help desk and their Twitter handle and through Facebook / Messenger. Visit our Volkswagen Customer Service page for more information.
Volkswagen Customer Service

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