Volkswagen Customer Service

Phone Number & Contact Info

Volkswagen's Best Phone Number

Toll-free·Calls Customer Service·Most popular Volkswagen number

How do I talk to a live human at Volkswagen?

A:Press 1 for english, then 3, then 2 to decline the survey

Does Volkswagen offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-9pm EST. The least busy day is Wednesday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Volkswagen phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for english, then 3, then 2 to decline the survey
Here is how our research team describes the way the Volkswagen phone system greets you: Questions about vehicle payments, lease, finance contract, press 1. Roadside assistance, press 2. MyVW app subscriptions, press 3. All other questions, press 4.
Below are some clips we've found from Volkswagen's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"For questions regarding vehicle payments, information regarding your lease or finance contract, please log in to your Volkswagen credit account online at v w credit dot com forward slash login or press one. For questions regarding the MyVW mobile app, To speak with a roadside assistance agent, press two."
Excerpt from a call with Volkswagen
Sunday, February 25, 2024 12:35 AM

They may ask you to enter information with the dial pad

"Thank you for contacting Volkswagen customer support. You may also visit us online at v w dot com. Calls to and from our contact center may be recorded or monitored for quality purposes. Personal information collected during this call will be used in accordance with our privacy statement, which can be found on our website at w w w dot v w dot com forward slash privacy. For questions regarding vehicle payments, information regarding your lease or finance contract, please log in to your Volkswagen Credit account online at v w credit dot com forward slash login. Or press one. To speak with a roadside assistance agent, press two. For questions regarding the MyBW mobile app, CarNet features Please hold while your call is being transferred to Volkswagen Credit.
Thank you for calling Volkswagen Credit.
For quality purposes please enter your full nine digit Social Security number."
Excerpt from a call with Volkswagen
Thursday, May 2, 2024 9:10 PM

The first phone menu

"If you know your party's extension, press nine.
For questions regarding vehicle payments, information regarding your lease or finance contract, Please log in to your Volkswagen credit account online at v w credit dot com forward slash login or press one.
To speak with a roadside assistance agent, press two."
Excerpt from a call with Volkswagen
Friday, May 31, 2024 11:06 PM

What are the hours and when should I call?

Volkswagen operates the call center for this 800-822-8987 phone number Mon-Fri 8am-9pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 60 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Volkswagen phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Volkswagen staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Volkswagen is Wednesday. The most busy day to call is Monday, which averages 440% more phone calls by comparison. Again, this is based on a sample of 60 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Volkswagen

In summation, the best day to call Volkswagen is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Volkswagen staffs the call center well on Wednesday.

Calling this Volkswagen Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Nov 20, 2023

This number is a general customer care number for Volkswagen’s U.S. operations. Hours of operation for most inquiries are 8 a.m. to 7 p.m., Monday through Friday, but you can also be connected to a 24-hour roadside assistance agent via this line.

When I called this Volkswagen number, I was immediately greeted by an automated message that almost sounded like it was already in the middle of describing my options. After listening to the exhaustive list of choices, I can understand why VW was so anxious to get right to it. There are a lot of potential reasons a customer might call, and Volkswagen seems to be aiming to attend to nearly all of them. 

The initial automated menu provides options for customers looking for information about vehicle payments, customers with questions about VW’s mobile app, drivers looking to speak with a roadside assistance agent, and more. There is also a catch-all category for other inquiries.

In addition to the menu options, the automated instructions also give you details on how a caller might get information from Volkswagen’s website. For example, they offer instructions for where and how to log into your online VW credit account if you’re calling about vehicle lease or payment issues.

I was hoping to locate information about the nearest licensed VW service facility, so I selected the “other inquiries” option from the primary menu. I was then taken to a secondary menu, which, again, offered a host of choices. Unfortunately, none were exactly what I was looking for, so I again selected the “other inquiries” option from this secondary menu.

Unfortunately, this choice seemed to put me in a loop, as I was re-presented with the same menu of options I’d just chosen from. When I again chose “other inquiries,” the phone began to ring, giving me hope that perhaps I had made my way out of the dense menu system.

Instead, after a couple of rings, I was connected to VW’s hold music. The hold music itself was unobjectionable, but unfortunately, the system provided no clues as to how long you might wait to have your call answered. In my case, I waited for between 5 and 10 minutes before I was connected to a live customer service representative. 

The rep I spoke with was calm, pleasant, and happy to direct me to the nearest certified Volkswagen repair shop. He also provided me with instructions on how to find this information myself on VW’s website should I ever need it again.

Volkswagen’s automated menu seemed to me to be trying to do too much. Had I been a customer in need of immediate roadside assistance, I would have been annoyed to be listening to menu options about VW leasing and credit options. That said, I did ultimately get the information I was seeking from my call. It just took a bit of a journey to get there.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Volkswagen

If you have time to do a bit of reading before you call Volkswagen, we recommend you read over some of our problem-specific articles.

Does Volkswagen Have Roadside Assistance?

Having a peace of mind in knowing you have a cover to attend to you when you develop a breakdown is crucial. Additionally, you are safe knowing that the technician will maintain your vehicle's warranty with the repair at a certified Volkswagen dealer.

What is the warranty coverage for a Volkswagen vehicle?

Volkswagen provides a comprehensive warranty coverage for their vehicles, ensuring peace of mind for owners. Each new Volkswagen comes with a Limited Warranty that spans 4 years or 50,000 miles, whichever comes first. This warranty covers repairs and replacements for any manufacturer defects in materials or workmanship during this period. Additionally, Volkswagen offers a Powertrain Limited Warranty that lasts for 5 years or 60,000 miles, specifically for engine, transmission, and drivetrain components. Rust and Corrosion Perforation coverage is also included for 12 years with no mileage limitations. It's important to note that warranty specifics may vary, and certain parts or components might have individual coverage terms. For detailed information and additional warranties, it is recommended to consult the warranty booklet provided with each Volkswagen vehicle.

Can I lease a Volkswagen vehicle?

Yes, you can lease a Volkswagen vehicle. Leasing provides a flexible and cost-effective way to enjoy the benefits of driving a Volkswagen without the long-term commitment of purchasing. With our leasing options, you can choose from a wide range of Volkswagen models that cater to your needs and preferences. Leasing offers several advantages, including lower monthly payments compared to financing, warranty coverage for the duration of the lease, and the opportunity to upgrade to the latest models every few years. Additionally, our leasing contracts come with various mileage options and customizable terms, allowing you to tailor the lease to fit your lifestyle. For more information, please contact your local Volkswagen dealer or visit our website.

Top Volkswagen customer service problems

Click the link above to get answers to just about any Volkswagen customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Volkswagen, and their purpose. Are any of these similar to the reason you are trying to call?
Providing payment reference number: "I just made a payment online and I want to give you the reference number so that you all have it in there."
- From a call lasting 5m 10s , May 2, 2024 9:10 PM

More Volkswagen Customer Service Contacts

There are of course other ways to contact Volkswagen customer service besides the phone. Below we list the best ones, by medium.

Volkswagen Customer Service Live Chat

vw.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Volkswagen provides this option.

Volkswagen Customer Email Addresses

VWCustomerCARE@vw.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Volkswagen will reply our your email.

Volkswagen Customer Service on X (formerly Twitter)

@vwcares - Customer Service
Company dedicated Twitter handle
Volkswagen, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Volkswagen Customer Service on Facebook / Messenger

facebook.com/VW/ - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Volkswagen, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Volkswagen Customer Help Desk / Web Support

vw.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Volkswagen customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Volkswagen's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Volkswagen agent. This phone number is Volkswagen's best phone number because 1,266 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-822-8987 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Volkswagen first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or twitter or chat or facebook. In total, Volkswagen has 1 phone number. It's not always clear what is the best way to talk to Volkswagen representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Volkswagen. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Volkswagen. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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