Volkswagen, also known as VW, is an international automobile manufacturer with a large presence in the United States. As one of the oldest and best-known companies of its type, it is not surprising that Volkswagen gets a lot of requests for customer service each and every day.
Why Do People Call Volkswagen Customer Support?
People call VW customer support for a range of reasons, including:
Questions about Volkswagen products and services
Referrals to dealerships
Troubleshooting and technical support
Questions about financing and leases
Roadside assistance
Warranty claims
Best Practices for Calling Volkswagen Customer Service
There are several things that you can do to help ensure that your call to Volkswagen customer service is handled quickly and professionally:
First, ensure that you are calling the right number at the right time. Like many large companies, Volkswagen has multiple divisions each with its own customer service department. Divisions such as financing, leasing, roadside assistance and general customer care each have their own phone numbers and hours of operation.
Next, have relevant documentation at hand before making your call. Relevant documentation may include purchase contracts, leases, your vehicle identification number (VIN), contact information for your dealership and salesperson, billing statements, credit reports and any previous correspondence between you and VW regarding your concern.
Have some way of taking notes during your conversation. Call notes can be helpful if you have to speak to more than one individual or department regarding your issue, or if you have to escalate your case.
How do Consumers Feel About Calling Volkswagen Customer Service?
An online search does not show a pattern of dissatisfaction among consumers regarding Volkswagen's phone-based customer service. This indicates that individuals who call VW customer support are generally satisfied with the service that they have received.
What Kind of Issues can a Volkswagen Customer Service Representative Resolve?
A Volkswagen customer care representative can address many common issues, including providing referrals to dealerships, answering questions about products and services, researching billing inquiries, basic troubleshooting and technical support, and assisting with warranty claims and getting service and parts for your VW vehicle.
What Can't Be Resolved With a Call to Volkswagen Customer Service?
While a phone-based representative may be able to provide basic troubleshooting and technical support to owners of Volkswagen vehicles, in some cases, a mechanic will have to provide in-depth inspection and repair services. The phone agent can refer you to a dealership or mechanic but obviously cannot provide this level of service over the phone.
Customer care representatives do not make decisions regarding financing and leasing. You may have to file an inquiry with VW regarding any decisions that you are unhappy with.
If you are in conflict with a dealership, keep in mind that phone agents are not mediators and may have limited recourse in these situations. The agent may be able to take a report, but you may have to work with other individuals within Volkswagen to address your concerns.
What Should You Do If You Have an Unsuccessful Call with Volkswagen?
If you get off the phone with Volkswagen and feel as though your questions were not answered or your concerns were not resolved, don't give up. You may still have options.
First, review the notes that you took during your call. If you didn't take notes, type out or jot down what you remember from the conversation. Doing this will help you identify areas in which there may have been a miscommunication or misunderstanding.
Next, call back. Politely explain to the next agent you speak to that your first call did not go well. Describe problems with the call as well as your desired outcome. Doing this will get you and the agent on the same page and working toward a shared goal. Keep in mind that agents differ in levels of education and training, and the next person you speak to may simply be in a better position to understand and resolve your concerns.
If a second call does not work, try getting in touch with Volkswagen another way. The company does offer a live chat option, as well as social media specialists. Another option is to send a letter via postal mail. While this is a slow option, many companies do take letters sent by postal mail very seriously. Make sure that you send your letter using a trackable method so that you are able to know when Volkswagen received your letter.
Another option is to contact your dealership. Your salesperson or the dealership manager may intervene on your behalf or may resolve the issue themselves as a goodwill gesture.
This is Volkswagen's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Volkswagen agent. This phone number is Volkswagen's Best Phone Number because 1,266 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-822-8987 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Volkswagen we recommend you tell us what issue you are having and then possibly contact them via phone or web or twitter. In total, Volkswagen has 2 phone numbers. It's not always clear what is the best way to talk to Volkswagen representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-822-8987 is Volkswagen's best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Volkswagen customers, is by calling their VWCustomerCARE@vw.com phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via VWCustomerCARE@vw.com for Customer Service. If you think this information is inaccurate or know of other ways to contact Volkswagen please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Volkswagen.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Volkswagen. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.